Summary
Work History
Education
Skills
Timeline
Generic

Laura Domingos

Watford,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Work History

Community Support Services Manager

Lambton Elderly Outreach
09.2015 - 09.2023
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Developed and implemented training programs for staff.
  • Provide administrative assistance and guidence to staff
  • Process timesheets
  • Schedules and routes
  • Oversee administrative staff as well as field staff
  • Collaborated with community members to develop and implement service initiatives.
  • Researched best practices and developed strategies to improve program outcomes.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Advocated for social and community service programs to increase awareness and funding.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Analyzed trends and data to inform decision-making and program development.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Spearheaded fundraising efforts to support social and community service initiatives.

Transportation Supervisor

Lambton Elderly Outreach
Wyoming, ON
04.2011 - 09.2015
  • Verified that drivers completed required safety training and attended quarterly driver safety meetings.
  • Planned and established transportation routes, work schedules and operator assignments.
  • Scheduled repair and preventive maintenance of vehicles and other equipment.
  • Demonstrated tasks to new hires and assigned to experienced workers for further training.
  • Managed driver safety awards program, promoting safe driving and working safe initiative.
  • Maintained and verified time, transportation, financial, inventory and personnel records.
  • Monitored safe operations by conducting field safety audits.
  • Allocated equipment to meet transportation needs and financial goals.
  • Oversaw transportation of 18 units daily by coordinating personnel and developing efficient routes and workload schedules.
  • Applied interpersonal and customer service skills in serving as point of contact for customers and staff.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Coordinated dispatching of 19 drivers to accomplish daily delivery requirements.
  • Analyzed transportation data to identify improvement opportunities.
  • Determined most effective mode and routing of materials to customer locations and company facilities.
  • Provided timely transportation of diverse clients to healthcare facilities.
  • Developed strategies to reduce transportation costs and increase operational performance.

Transportation and Volunteer Coordinator

Lambton Elderly Outreach
Wyoming, ON
08.2009 - 04.2011
  • Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
  • Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
  • Managed and tracked volunteer hours and progress to support accurate documentation.
  • Collaborated with other departments to maximize impact of volunteer efforts.
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Coordinated and implemented special events for volunteer service appreciation.
  • Worked with program teams to identify and match volunteers with appropriate activities.
  • Scheduled and organized training sessions for volunteers to develop skills and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Customer Service Representative

Guardian Alarm
Windsor, ON
06.2007 - 08.2009
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Hotel Manager

Holiday Inn
Kitchener, ON
03.2005 - 06.2007
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Fostered safe lodging environment with reliable and effective security services.

Education

High School Diploma -

Woodroffe High School
Ottawa, ON

Skills

  • Oversee Fundraising
  • Business Correspondence
  • Optimize Staff Performance
  • IEP Development
  • Performance Appraisal
  • Direct Operations
  • Transportation Coordination
  • Quality Improvement Plans
  • Records Maintenance
  • Interview Conduction
  • Administrative Support
  • Outbound Calls
  • Generate Reports
  • Policy Development and Implementation

Timeline

Community Support Services Manager

Lambton Elderly Outreach
09.2015 - 09.2023

Transportation Supervisor

Lambton Elderly Outreach
04.2011 - 09.2015

Transportation and Volunteer Coordinator

Lambton Elderly Outreach
08.2009 - 04.2011

Customer Service Representative

Guardian Alarm
06.2007 - 08.2009

Hotel Manager

Holiday Inn
03.2005 - 06.2007

High School Diploma -

Woodroffe High School

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Laura Domingos