Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Dixon

Office Manager/Administrator/Bookkeeper
Delta,BC

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Self-motivated despatcher brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Administrator/Bookeeper

Just Do It Construction Inc. And MJK Construction
11.2016 - Current
  • Maintained personnel records and updated internal databases to support document management.
  • Entered and maintained departmental records in company database.
  • Generated reports detailing findings and recommendations.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Collected, validated, and distributed information to employees.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Gathered, organized and input information into digital database.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Completed tax forms in compliance with legal regulations.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Identified accounting errors when cross-referencing documents and database information.
  • Reduced financial discrepancies through transaction monitoring and management.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Input financial data and produced reports using Software.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Reconciled and corrected issues with financial records.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Matched purchase orders with invoices and recorded necessary information.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Reported financial data and updated financial records in ledgers and journals.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Inspected account books and recorded transactions.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Maintained and processed invoices, deposits, and money logs.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Completed bi-weekly payroll for Number employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized and updated databases, records and other information resources.
  • Maintained daily report documents, memos and invoices.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Maintained electronic filing systems and categorized documents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed filing system, entered data and completed other clerical tasks.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Senior Office Administrator

Lordship Marine
04.2002 - 02.2015
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reconciled account files and produced monthly reports.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.

Information Technology Analyst

London Drugs
07.1995 - 06.2002


  • Assessed business requirements to create focused solutions.
  • Enhanced and reconstructed computer systems to increase efficiency.
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
  • Reviewed technical work of consultants and third-party support providers.
  • Administered and maintained anti-virus and anti-malware software on end-user computing devices.

Education

Lan/Wan Internet Securities Certificate

BCIT
Burnaby/Downtown Vancouver
06.2000

Skills

  • Balance Accounts
  • Personable and Approachable
  • Troubleshoot Service Issues
  • Expense Reporting
  • Help Desk Tickets
  • Recordkeeping and File Management
  • Maintain Systems
  • Bookkeeping
  • Morale Improvements
  • MS Office
  • Documentation
  • Diagnosis and Troubleshooting
  • Attention to Detail
  • Technical Support
  • Internal and External Communications
  • General Management and Administration
  • Administration and Management
  • Coordinate Supplies
  • Mail Handling
  • Administrative and Clerical Support
  • Overcoming Obstacles
  • Office Management
  • Network Administration
  • Data Confidentiality
  • Business Administration
  • Accounts Payable and Receivable
  • Administrative Arrangements
  • Set Up Devices
  • Administrative Support
  • Payroll and Benefits Administration
  • Inquiry Requests
  • Inventory and Supply Management
  • Virus and Spyware Detection
  • Installation and Repair

Certification

LAN/WAN Network Administration Certificate

Timeline

Administrator/Bookeeper

Just Do It Construction Inc. And MJK Construction
11.2016 - Current

Senior Office Administrator

Lordship Marine
04.2002 - 02.2015

Information Technology Analyst

London Drugs
07.1995 - 06.2002

Lan/Wan Internet Securities Certificate

BCIT
Laura DixonOffice Manager/Administrator/Bookkeeper