Laura Delgado
Sacramento
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fulfillment Center Warehouse Associate
Amazon
03.2021 - 03.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
Caregiver, Special Needs
Jims Care Home
04.2022 - 02.2024
- Developed individualized care plans to enhance daily living skills and promote independence.
- Assisted with personal hygiene, grooming, and meal preparation to support overall well-being.
- Implemented behavioral management techniques to improve social interactions and reduce anxiety.
- Monitored health conditions, documenting changes and communicating with healthcare providers effectively.
Call Center Representative
Insurance Auto Auctions Inc.
02.2019 - 06.2022
- Collaborated with management to implement strategic solutions addressing recurring challenges in service delivery.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Medical Billing Coder
Xerox
11.2011 - 03.2017
- Reduced claim denials by meticulously reviewing patient records for proper documentation.
- Increased accuracy of claims submissions with thorough understanding of ICD-10, CPT, and HCPCS coding systems.
- Demonstrated adaptability by quickly learning new procedures as medical coding standards evolved over time.
- Maintained patient confidentiality by adhering to HIPAA guidelines during record review and billing processes.
- Aided in reducing accounts receivable days outstanding through diligent follow-up efforts on overdue accounts.
- Enhanced revenue collection by accurately coding and submitting medical claims.
- Assisted in the implementation of new billing software, leading to increased efficiency within the department.
- Reviewed and coded medical claims for accuracy and compliance with industry regulations.
Education
High School Diploma -
Rio Linda High School
Rio Linda, CA06.2000
Graduate Certificate - Business And Clerical
Job Corps
San Francisco, CA09-2008
Skills
- Records management
- Warehouse operations
- Patient care
- First aid & CPR
- Problem-solving
- Labeling and boxing
- Communication and teamwork
- Attention to detail
- Team collaboration
- Data entry
- Order fulfillment
- Warehouse environment safety
- Quality control
- Warehouse logistics
- Operations support
Certification
First Aid and CPR Certified
Timeline
Caregiver, Special Needs
Jims Care Home
04.2022 - 02.2024
Fulfillment Center Warehouse Associate
Amazon
03.2021 - 03.2025
Call Center Representative
Insurance Auto Auctions Inc.
02.2019 - 06.2022
Medical Billing Coder
Xerox
11.2011 - 03.2017
High School Diploma -
Rio Linda High School
Graduate Certificate - Business And Clerical
Job Corps