Laura Deason
Administrative Assistant
San Jose
Summary
Results-driven hospitality and administrative professional with extensive experience in management and customer service. Strong track record in medical billing, insurance verification, and client relations, complemented by effective staff training and inventory management. Eager to leverage expertise in a full-time role that fosters growth and advancement.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Discovery Counseling Center
Morgan Hill
08.2020 - Current
- Managed medical and invoice billing; processed cash and check deposits to ensure accuracy and compliance
- Verify insurance benefits and resolve coverage issues with providers
- Maintain and update therapist service records and client files to support efficient operations and patient care
- Prepare and fulfill medical records requests in compliance with HIPAA
- Utilize multiple EHR systems including Office Ally and TherapyNotes
- Manage calendars, incoming calls, voicemails, and email correspondence
- Create training materials and onboard new hires
- Oversaw office supplies, organized fundraisers, and coordinated office setup to enhance workplace functionality and team collaboration
Bar Manager
Pearl River Lounge
San Jose
12.2014 - 03.2020
- Trained and supervised bartenders on service standards and drink preparation to enhance customer satisfaction
- Built strong customer relationships through excellent service
- Maintained clean, organized, and efficient bar environment to support smooth operations
- Managed POS transactions, cash handling, and drawer reconciliation
- Performed weekly inventory of liquor, glassware, and supplies to ensure optimal stock levels
- Ensured compliance with food and beverage regulations
Bartender / Server
Grill'em Steakhouse Bar & Grill
Campbell
11.2010 - 05.2014
- Provided full-service dining and beverage service
- Resolved customer issues promptly and professionally, enhancing overall dining experience
- Managed bar and restaurant operations during daytime hours, ensuring smooth service and customer satisfaction
- Processed payments using POS systems, maintaining accurate cash balance and transaction records
Lower Grill Manager
Cinnabar Hills Golf Club
San Jose
02.2007 - 01.2009
- Managed inventory, trained staff, and coordinated daily operations to ensure smooth restaurant functioning
- Ensured compliance with food and beverage safety regulations to maintain health standards and customer trust
- Delivered high-quality customer service in a fast-paced environment, enhancing customer satisfaction and repeat business
Manager of Operations
Off The Wall Soccer
Santa Clara
10.2004 - 12.2006
- Managed facility operations and led staff to ensure efficient service delivery
- Coordinated field rentals, birthday parties, and memberships to enhance customer engagement
- Resolved customer concerns and maintained safety standards to promote a secure environment
Director of Events
Skyhawks Sports Academy
08.2000 - 08.2005
- Coordinated youth sports camps and events, enhancing participant engagement and community involvement
- Supervised staff, maintaining a safe environment for all participants
- Oversaw equipment inventory and daily schedules, ensuring seamless event operations
Education
High School Diploma - General Education
Santa Teresa High School
San Jose, CACoursework - Communications
West Valley Community College
Saratoga, CASkills
- Administrative support
- Scheduling & Calendar Management
- Office management
- Client relations
- Medical billing
- EHR proficiency
- POS Systems & Data Entry
- Google Workspace & Microsoft Office
- Inventory & Cash Management
- Problem Solving & Multitasking
- Team leadership
Timeline
Administrative Assistant
Discovery Counseling Center
08.2020 - Current
Bar Manager
Pearl River Lounge
12.2014 - 03.2020
Bartender / Server
Grill'em Steakhouse Bar & Grill
11.2010 - 05.2014
Lower Grill Manager
Cinnabar Hills Golf Club
02.2007 - 01.2009
Manager of Operations
Off The Wall Soccer
10.2004 - 12.2006
Director of Events
Skyhawks Sports Academy
08.2000 - 08.2005
High School Diploma - General Education
Santa Teresa High School
Coursework - Communications
West Valley Community College