Laura Darms
Rancho Cucamonga
Summary
Results-driven Returns Lead with a strong focus on teamwork and problem-solving. Proven ability to optimize returns processes and mentor team members to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Returns Lead
Lamps Plus
Redlands, CA
08.2015 - 03.2025
- Oversaw returns processing to ensure timely and accurate handling of customer returns.
- Collaborated with cross-functional teams to streamline return procedures and enhance customer satisfaction.
- Trained and mentored team members on best practices for returns management and system usage.
- Collaborated with quality control teams to identify product defects and address root causes.
- Helped analyze what goals needed to be set for the day and help team members meet them.
- Set up the next days assignments and looked at the week ahead to stay on top of the departments effiecency.
Education
Associate of Science - Architecture
Chaffey College
Rancho Cucamonga, CA05-1986
Skills
- Warehouse operations
- Return authorization
- Workplace safety
- Product inspection
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Time management
- Attention to detail
Timeline
Returns Lead
Lamps Plus
08.2015 - 03.2025
Associate of Science - Architecture
Chaffey College