Summary
Overview
Work History
Education
Skills
Timeline
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Laura Courtney

Halifax,NS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Seeking an employer who encourages education, growth and transparency, and sees the value in employee investment. I believe passionately that given the right support, tools, motivators and encouragement will bring the best out of people and an employer who supports that is very important to me.



Overview

4
4
years of professional experience

Work History

Operations Manager

HARVEST Clean Eats
10.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Created all employees schedules and managed absences

Server/Supervisor

Grafton Connor Group
09.2019 - 10.2022
  • Simultaneously responsible for hosting, cleaning, serving, calls for reservations and take-out, room service, food service apps (Uber eats, Door dash, Skip the dishes),
  • Drink preparation including specialty cocktails and beer and wine pairings, catering events, stocking, and any other client requests/requirements daily
  • Frequently worked completely independently as only front of house employee
  • Dynamic resolving of difficult customer interacts, inter-restaurant conflict including employees, as well as item shortages or technical issues
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Supervisor (Seasonal)

Glow Parties
09.2021 - 12.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Financial Advisor and Insurance Agent

Cooperators, Amber Macinnis and Associates
12.2020 - 02.2021
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Guided clients through compiling important financial histories and documentation for evaluation
  • Delivered services to customer locations within specific timeframes.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Finalized sales and collected necessary deposits.
  • Calculated premiums and established payment methods for sales.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Financial Advisor and Insurance Agent

Cooperators, Craig Gallant and Associates
10.2019 - 07.2020
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Guided clients through compiling important financial histories and documentation for evaluation
  • Delivered services to customer locations within specific timeframes.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Finalized sales and collected necessary deposits.
  • Calculated premiums and established payment methods for sales.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.

Education

Bachelor of Commerce - Management And Marketing

Saint Mary’s University
Halifax, NS
01.2019

Skills

  • Verbal and Written Communication
  • Employee Training
  • Team Leadership
  • Cross-Functional Team Management
  • Administration and Reporting
  • Managing Operations and Efficiency
  • Productivity Performance
  • Scheduling and Coordinating
  • Managing Files and Records
  • Procedural Streamlining
  • Managing Multiple Tasks
  • Managing Terminations

Timeline

Operations Manager

HARVEST Clean Eats
10.2022 - Current

Supervisor (Seasonal)

Glow Parties
09.2021 - 12.2021

Financial Advisor and Insurance Agent

Cooperators, Amber Macinnis and Associates
12.2020 - 02.2021

Financial Advisor and Insurance Agent

Cooperators, Craig Gallant and Associates
10.2019 - 07.2020

Server/Supervisor

Grafton Connor Group
09.2019 - 10.2022

Bachelor of Commerce - Management And Marketing

Saint Mary’s University

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