Laura Cotacte
Toronto,ON
Summary
Results-driven Janitorial Manager with proven expertise in staff management, quality control, and organizational skills. Committed to enhancing service delivery through effective scheduling and training.
Overview
2027
2027
years of professional experience
Work History
Janitorial Manager
LGC Services
03.2016 - Current
- Oversaw daily operations, ensuring compliance with safety and cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Implemented quality control measures to enhance service delivery and client satisfaction.
- Developed efficient scheduling systems to optimize workforce productivity and resource allocation.
- Increased client satisfaction by consistently maintaining a clean and safe environment for occupants.
- Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
- Conducted regular inspections to identify areas for improvement in janitorial practices.
Store Manager
The Bagel House
Toronto, ON
06.2011 - 06.2015
- Oversaw daily operations, ensuring optimal customer service and satisfaction.
- Managed inventory levels to maintain product availability and reduce waste.
- Developed staff training programs, enhancing team performance and efficiency.
- Streamlined scheduling processes to align labor with peak business hours.
- Implemented promotional strategies, driving sales growth and customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Supervised guests at front counter, answering questions regarding products.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
LOGISTIC PLANNING MANAGER
Quality Contract Manufacturing QCM
Toronto, ON
05.2009 - 06.2011
- Developed and implemented production schedules to optimize resource allocation and meet project deadlines.
- Analyzed demand forecasts to improve inventory management and reduce excess stock levels.
- Collaborated with cross-functional teams to ensure alignment on project timelines and deliverables.
- Led continuous improvement initiatives to enhance operational efficiency and streamline planning processes.
- purchase components, supplies and raw materials
- issuing job paper work and bulk sheet according the proper computation of production components.
- maintain production office and files, keeping accurate records on the system or excel spreadsheets.
- Evaluated project performance, identifying areas for improvement and implementing necessary changes.
- Created new methodologies to improve planning process and results.
- Facilitated strong relationships with clients, addressing concerns promptly and effectively managing expectations.
- Checked and controlled inventory levels to identify risks and opportunities.
Test Engineer
Oriental Semiconductor Electronics
Taiwan
2007 - 2009
- Conducted thorough testing of semiconductor devices to ensure compliance with industry standards.
- Developed and executed detailed test plans for product validation and quality assurance.
- Collaborated with cross-functional teams to troubleshoot and resolve testing discrepancies.
- Utilized automated testing tools to enhance efficiency and accuracy of test processes.
- creating program and develop the computer data base and upgrading setup for mother board unit.
- testing board after assemble.
- repair mother circuit when it is not in proper function, rewiring and soldering.
Engineering Staff Member Robotic Machine
CMC Magnetics Inc
Taiwan
2003 - 2005
- Operated and maintained production machinery to ensure consistent output quality.
- Collaborated with team members to identify and resolve technical issues in real-time.
- Conducted routine inspections to uphold safety standards and compliance regulations.
- Setting up robot machine for duties
- Monitoring and calculating raw materials and chemical to be use everyday
- Assorting output according to their quality.
- Responsible to repair and troubleshoot robot machine in every malfunction.
Production Planning and Control
Dong-In Intect
Bataan, Philippines
2001 - 2003
- Mentored junior engineers and provided guidance on best practices in production planning and control engineering principles.
- Mentored junior engineers on best practices in production planning and control, fostering a culture of learning and growth within the team.
- Championed best practices in production planning and control, sharing knowledge with colleagues and facilitating cross-functional learning.
- Supervised production planning while using appropriate tools and analysis for smooth production output.
- Planning all components for incoming and outgoing of the production
Network Surveillance
Philippine Long Distance Corporation
Manila, Philippines
2000 - 2001
- Ensured compliance with industry standards by regularly updating network security protocols.
- Operate and control core network which include all switches transmission line and fibre optic system.
- Monitoring all alarm perform timely action to ensure core network element.
Education
BS in Electronics And Communication Engineering - Electrical, Electronics And Communications Engineering
Central Colleges of The Philippine
Skills
- Work scheduling
- Supervisory experience
- Cleaning expertise
- Chemical handling
- Staff management
- Task delegation
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Problem-solving abilities
- Reliability
- Organizational skills
- Team leadership
- Decision-making
- Scheduling and coordinating
- Self motivation
- Good judgment
- Quality control
- Process improvement
Languages
English
tagalog
Timeline
Janitorial Manager
LGC Services
03.2016 - Current
Store Manager
The Bagel House
06.2011 - 06.2015
LOGISTIC PLANNING MANAGER
Quality Contract Manufacturing QCM
05.2009 - 06.2011
Test Engineer
Oriental Semiconductor Electronics
2007 - 2009
Engineering Staff Member Robotic Machine
CMC Magnetics Inc
2003 - 2005
Production Planning and Control
Dong-In Intect
2001 - 2003
Network Surveillance
Philippine Long Distance Corporation
2000 - 2001
BS in Electronics And Communication Engineering - Electrical, Electronics And Communications Engineering
Central Colleges of The Philippine