Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Laura Contreras

Longueuil,QC

Summary

Resourceful Project Manager with [Number] years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Motivated Project Manager with [Number] years of experience controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction. Qualified [Job Title] versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as optimizing team skills. Track record of on-time rollouts that met all project milestones and surpassed quality expectations. Technical Project Manager successful at directing change management initiatives requiring fast-paced execution. Accomplished in project management with proven success in [Type] industry. Offers strong analytical, planning and organizational skills to manage competing demands. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience

Work History

Customer Project Manager

Ericsson
Mexico, Mexico
01.2022 - 08.2022
  • Oversaw high profile projects for by planning, designing, scheduling and implementing phases.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Identified plans and resources required to meet project goals and objectives.
  • Modified and directed project plans to meet customer and organizational needs.
  • Achieved project deadlines by coordinating with different teams to manage performance.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, conflicts, and risks.

Integration Engineer

Ericsson
Mexico, Mexico
01.2014 - 08.2022
  • Collaborated with functional management team and customers to refine scope and high-level business requirements for projects.
  • Analyzed, designed and prepared the customized upgrade software packages for core networks.
  • Installed, configured, tested and maintained operating systems, application the latest software releases.
  • Attended meetings and took on leadership role as point of contact or stakeholder for projects.
  • Recommended system modifications to improve efficiency, reliability and performance.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
  • Managed and monitored installed systems for highest level of availability.

Customer Support Engineer

Ericsson
Mexico, Mexico
08.2010 - 12.2013
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Explained complex technology-related issues in understandable terms to customers.
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
  • Answered incoming support inquiries via chat, phone and email.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Established empathy with customers through insight into business drivers and expectations to offer personalized service.
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference.
  • Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.

Software Tester

Samsung Electronics
Mexico, Mexico
11.2008 - 07.2010
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Created accurate and successful test scripts to manage automated testing of certain products and features.
  • Collaborated with QA team to test software quality through manual and automated testing.
  • Defined, created and controlled testing environments for successful software deliverables.
  • Checked software beyond testing scripts for interconnected problems not covered by established specifications.
  • Carried out tests to identify, report and repair issues such as bugs and glitches.
  • Identified and tracked defects with [Software] and supported developers in resolving problems by completing additional tests.
  • Defined and identified test cases for new [Type] development.
  • Verified acceptance by developing and implementing automated and manual application features and regression tests.
  • Implemented use of [Type] and [Type] tools to illustrate project features and requirements.

Monitoring Engineer

LCC Mexico
Mexico, Mexico
05.2008 - 10.2008
  • Performed quality control procedures on equipment and materials.
  • Managed various stages of construction projects.
  • Researched and investigated project requirements.
  • Examined project specifications to design effective schedules, budgets and project scopes.
  • Applied mathematical skills and understanding of engineering principles to design new products, tools and systems.
  • Worked with [Job title] on timely and accurate completion of [Type] projects.
  • Responded to technical concerns quickly and effectively devised solutions.
  • Monitored project progress, ensuring conformance to design specifications and safety standards.
  • Managed project documents, blueprints and specifications.

Academic Coordinator

Tecnyce
Mexico, Mexico
01.2007 - 04.2008
  • Promoted program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain diverse student body.
  • Optimized classroom transitions while encouraging and reinforcing student instruction and liaising with administration department leaders.
  • Efficiently managed curriculum implementation and continuous improvement of industry best practices.
  • Worked with [Type] department to outline and schedule course offerings required for students in [Program].
  • Mastered [Type] course material and collaborated with colleagues to implement shared interactive learning media.
  • Analyzed budget and implemented financial plans for academic programs and related events.
  • Recruited and hired [Job title]s to help implement program initiatives.
  • Initiated new learning methods to achieve total student comprehension while curbing learning time.
  • Monitored and tracked students' academic progress using [Type] method to encourage successful learning outcomes.
  • Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
  • Determined course schedules and coordinated teaching assignments and room assignments to optimize use of buildings and equipment.
  • Increased school registrations over [Number]% with improved promotional approaches, outreach strategies and parent engagement plans.

Academic Assistant

Tecnyce
Mexico, Mexico
02.2005 - 12.2006
  • Maintained student database and electronic records for each student contact.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Educated students on course selection to align with career goals.
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value.
  • Provided support and guidance to students experiencing academic and personal troubles.
  • Advised students individually and in groups on academic programs for individual interests.
  • Coordinated follow up and student outreach to monitor academic progress for at-risk students.
  • Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
  • Provided comprehensive support services encompassing career and personal goals of student.
  • Discussed student success strategies and development of study skills.
  • Assisted students in selecting courses to align with interests and abilities.
  • Organized, detailed and excellent track record of working well under pressure to meet deadlines.
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
  • Consulted with students to advise on topic selection, appropriateness and academic value.
  • Met firm deadlines while applying result-driven and goal-oriented methodology to teaching initiatives.
  • Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
  • Motivated diverse and experienced teaching team of [Number] employees while demonstrating strong leadership skills.

Education

Associate of Science - Business

St. Lawrence College
Kingston, ON
04.2022

Bachelor of Science - Network And Telecommunications Engineering Technology

Universidad De Valle De Mexico
Mexico
07.2007

Skills

  • Team Meetings
  • Business Requirements Documents (BRDs)
  • Problem Resolution
  • Methods of Production
  • Stakeholder Relationship Management
  • Workflow Planning
  • Timely Project Completion
  • Project Development
  • Multi-Unit Operations Management
  • Project Scope Definition
  • Managing Multiple Projects
  • Scrum Methodology
  • Agile Environments
  • Document Organization
  • Leading Projects
  • Status Meetings
  • Timelines and Milestones
  • Microsoft Excel

Timeline

Customer Project Manager

Ericsson
01.2022 - 08.2022

Integration Engineer

Ericsson
01.2014 - 08.2022

Customer Support Engineer

Ericsson
08.2010 - 12.2013

Software Tester

Samsung Electronics
11.2008 - 07.2010

Monitoring Engineer

LCC Mexico
05.2008 - 10.2008

Academic Coordinator

Tecnyce
01.2007 - 04.2008

Academic Assistant

Tecnyce
02.2005 - 12.2006

Associate of Science - Business

St. Lawrence College

Bachelor of Science - Network And Telecommunications Engineering Technology

Universidad De Valle De Mexico
Laura Contreras