Laura Colmenares Forero
Toronto,ON
Summary
Detail-oriented Designer professional, team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and ability to learn new skills.
Portfolio link:
https://lauracolmenaresf.myportfolio.com/
Overview
5
5
years of professional experience
Work History
E-Commerce Product Specialist
SpeedyPros
07.2023 - Current
- Maintained working knowledge of company products, services and promotions.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Researched and developed new products to meet customer demands.
Graphic Designer
GlobalCAD
09.2022 - Current
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for online course projects development such as images sizes and font selection.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs that support the learning material.
- Created content for online publications and courses.
- Utilized various platforms such as H5P, Adobe and Microsoft to develop interactive learning material
Freelance Designer
Freelance
01.2019 - Current
- Created digital image files for use in digital and traditional printing methods.
- Used Adobe Suit programs to create digital images and layouts to be used by various enterprises such as Luisa Postres, Centro Ecuestre la Montana, restaurants and more.
- Built corporate brands by designing cohesive looks between elements.
- Developed print materials such as brochures, banners and signs.
- Utilized various software programs, creating 3D models of design concepts.
Design Team Lead
Mi Brillon
01.2022 - 11.2023
- Collaborated and shared processes with colleagues and peers.
- Maintained documentation and dashboards to understand resource capacity and project status.
- Utilized various software programs, creating personalized LED lamps from customers' pictures.
- Collaborated with clients to address corporate requests.
Bilingual Customer Service Representative
Teleperformance
07.2021 - 01.2023
- Identified and responded to customer requests and concerns about product sales, specs and inquiries through online chat for English-speaking customers.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer online chats to answer questions about products and services of the tech company.
- Provided excellent customer care by responding to post-sale requests, issues and assisting with product guarantees, returns and handling ordering functions.
Bilingual Customer Service Representative
Foundever
08.2020 - 06.2021
- Gained customer trust by providing knowledgeable and accurate information in both English.
- Assisted customers with troubleshooting and sales inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma - UX UI Design
LaSalle College
Costa Rica06.2023
Bachelor of Arts - Industrial Design
Pontificia Universidad Javeriana
Bogota, Colombia09.2021
Skills
- Logo Design
- Graphic Design
- Illustration
- 3D Modeling
- Adobe Creative Suite
- Presentation Design
- UI and UX Design
- Consultative Sales
- Product Knowledge
- Complaint Resolution
- Customer Service
- Problem Solving
Languages
English
Full Professional
Spanish
Native or Bilingual
French
Limited Working
Timeline
E-Commerce Product Specialist
SpeedyPros
07.2023 - Current
Graphic Designer
GlobalCAD
09.2022 - Current
Design Team Lead
Mi Brillon
01.2022 - 11.2023
Bilingual Customer Service Representative
Teleperformance
07.2021 - 01.2023
Bilingual Customer Service Representative
Foundever
08.2020 - 06.2021
Freelance Designer
Freelance
01.2019 - Current
Diploma - UX UI Design
LaSalle College
Bachelor of Arts - Industrial Design
Pontificia Universidad Javeriana
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