Laura Cerna
Hamilton,Ontario
Summary
Dedicated professional with a strong background in customer service and cleaning, notably at El Pollo Loco. Proven ability to enhance client satisfaction through attention to detail and safe food handling. Recognized for maintaining organized workspaces and improving overall cleanliness, contributing to a positive experience for customers and clients alike worked with pos system for 2 months made sure all customers were satisfied
Overview
2
2
years of professional experience
Work History
Prep Cook
El Pollo Loco
02.2025 - Current
- Restaurant: Delivered outstanding customer service by assisting with inquiries and offering tailored sales solutions. Additionally, prepared food, washed dishes, and maintained a clean and organized workspace, ensuring customer comfort and safety. Consistently upheld a punctual schedule to contribute to a positive dining experience.. :
Cleaner
Top Shelf Cleaning
08.2024 - 02.2025
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
Pet Sitting
At Home Petsitting
04.2023 - 05.2024
- Improved client satisfaction by providing attentive and personalized house and pet sitting services.
- Enhanced overall client experience by offering additional services such as house sitting, plant care, and mail collection during pet sitting assignments.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Provided overnight pet sitting services, ensuring the comfort and security of both the dog and home.
Merchandiser
Marshalls
01.2024 - 04.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Skills
- Attention to detail
- Cleaning and organization
- Customer service
- Safe food handling
- working alone/groups
Languages
English
Native or Bilingual
Czech
Native or Bilingual
Timeline
Prep Cook
El Pollo Loco
02.2025 - Current
Cleaner
Top Shelf Cleaning
08.2024 - 02.2025
Merchandiser
Marshalls
01.2024 - 04.2024
Pet Sitting
At Home Petsitting
04.2023 - 05.2024
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