Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Castellano

Oakville,ON

Summary

Bilingual professional with over four years of experience in customer service, call center support, and translation services. Skilled in handling client inquiries, providing accurate English–Spanish translations, and delivering high-quality remote support. Recognized for strong communication, problem-solving, and multitasking abilities in fast-paced environments. Currently relocating to Canada to pursue studies in Advertising and Marketing Communications – Management, with the goal of combining customer-focused experience and language expertise with academic training in marketing and communications.

Overview

6
6
years of professional experience

Work History

Translator (Seasonal Remote)

Multiservices Preparer MJ LLC
Atlanta, GA
12.2019 - Current
  • Translate documents between English and Spanish for clients.
  • Respond to customer inquiries, and assist clients with documentation for immigration purposes.
  • Delivered translation services to clients.

Call Center Agent

E&L General Services LLC
Atlanta , GA
04.2023 - 02.2025
  • Assisted clients with billing, account updates, and service troubleshooting.
  • Consistently exceeded performance metrics, including call resolution time, and customer satisfaction ratings.
  • Provided bilingual support (English/Spanish), improving service accessibility for customers.

Customer Service Representative (Remote)

Remote Support USA
Atlanta , GA
10.2021 - 02.2023
  • Handled inbound and outbound calls, emails, and live chat support for U.S.-based clients.
  • Resolved customer concerns efficiently, achieving high satisfaction scores.
  • Problem-solving and multitasking skills while managing large call volumes.

Education

Advertising And Marketing Communications

Sheridan College
Canada
06-2028

High School Diploma -

Discovery High School
Atlanta, GA
05-2023

Skills

  • Bilingual communication
  • Customer service
  • Document translation
  • Digital marketing
  • Social media management
  • Remote Expert

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Call Center Agent

E&L General Services LLC
04.2023 - 02.2025

Customer Service Representative (Remote)

Remote Support USA
10.2021 - 02.2023

Translator (Seasonal Remote)

Multiservices Preparer MJ LLC
12.2019 - Current

Advertising And Marketing Communications

Sheridan College

High School Diploma -

Discovery High School
Laura Castellano