Laura Castanon
Downey
Summary
Dynamic customer service professional with expertise in cash handling and drawer management, honed at Eastern Autoparts. Excelled in resolving customer inquiries and enhancing satisfaction, achieving over 95% positive feedback. Proficient in payment processing and merchandise restocking, consistently exceeding service goals through attention to detail and effective communication.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Eastern Autoparts
11.2024 - 07.2025
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Processed customer orders and accurately handled payment transactions.
- Operated cash register to record transactions accurately and efficiently.
Front End Cashier
Costco
01.2023 - 10.2024
- Approached every question or concern with calm and level-headed approach.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Cashier
The Home Depot Inc
09.2019 - 11.2022
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
GED -
Warren High School
Downey, CASkills
- Check processing
- Order coordination
- Drawer management
- Merchandise restocking
- Cash register operation
- Customer satisfaction
- Attention to detail
- Basic math
- Cash handling expertise
- Refund handling
- Customer service
- Payment processing
- Guest services
- Customer inquiries
- Cash handling
Languages
Spanish
Full Professional
Timeline
Customer Service Cashier
Eastern Autoparts
11.2024 - 07.2025
Front End Cashier
Costco
01.2023 - 10.2024
Customer Service Cashier
The Home Depot Inc
09.2019 - 11.2022
GED -
Warren High School
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