Laura Carteno
Vancouver,BC
Summary
Accomplished professional with diverse expertise in customer service, sales, leadership, hospitality, administration, and permanent makeup artistry. Proficient in multitasking, prioritization, and operational efficiency. Skilled in team leadership, collaborative initiatives, and achieving positive results. A dedicated permanent makeup artist, I combine artistic ingenuity with technical proficiency to enhance clients' natural features and bolster their self-assurance. I am seeking to leverage my multifaceted skills to contribute to a dynamic team and deliver outstanding results.
Overview
18
18
years of professional experience
Work History
Permanent Makeup Artist
Lash Beauty Nook
Vancouver, BC
09.2021 - Current
- Conducted market research to identify industry trends, customer needs and new techniques.
- Improved client experiences by creating a relaxing, comfortable environment, such as music, temperature place, and bed comfort, and performing a warm, gentle and careful service for the client's convenience.
- Performing eyebrow services such as waxing, mapping and eyebrow design, eyebrow lamination, eyebrow tinting, lash extensions.
- Resolved customer complaints promptly and effectively; in person, on thephone and by email.
- Maintained a clean work area by sterilizing tools before each procedure according to OSHA standards.
- Offered product and service consultations and employed upselling techniques.
- Generated leads through targeted email campaigns, Instagram reels and other digital marketing tactics.
Distribution Center Associate
Aritzia
Vancouver, BC.
09.2022 - 02.2024
- Facilitate the outbound operations, packing, stock shipping to retail stores and eCommerce customers.
- Follow and maintain health and safety measures, including WCBC regulations.
- Meet and exceed productivity by exemplifying strong KPIs.
Customer Service Representative
T mobile Company
San Diego, CA
03.2021 - 08.2021
- Excellent customer care and focus; ability to assess customer’s needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems etc.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
ZARA
Burnaby, BC
08.2018 - 03.2019
- Created and implemented store displays, promoting sales and growth.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Assisted customers with product selection, sizing and styling to improve productivity sales.
Assistant Administrative Manager
Bandoneon
Cancún, Q.R.
07.2010 - 07.2016
- Supervise directing and planning the work ,staff training, delegating responsibilities to each department.
- Customer support, money handling, check in, registration and billing, invoices.
- Manage the merchant processing terminals - Multi-line phone system expert, general clerical duties such photocopying, write reports, faxing, mailing, scanning documents and handled all outgoing correspondence etc.
- Participate in trade shows and events in Cancun to promote our wines.
- Make a monthly inventory of the restaurant, manage the reservations, management, control, reporting and replacement of all cash expenses, depositing daily cash sales to the banks, etc.
Travel Agent
Best Day Travel
Cancún, MX.
07.2007 - 02.2010
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Booking flights, hotels and all tours around Mayan Riviera by finding the best possible rates for clients; organize flights, insurance, and accommodations according to their preferences/ using reservations systems.
- Advising and arrangement of bookings for groups, families, providing all relevant information on travel destinations/ customizing itineraries.
Education
Certificate - Lip Blush Advance
Beauty INK
03.2023
Certificate - Microblading & Shading
Brow Clinic LA
California, USA.2022
Certificate - Lash Extensions
Lash Academy
Cancun, MX.2020
Diplomado - Project Management
Tecnologico De Monterrey
Monterrey,MX2019
Bachelor's Degree - Tourism and Hospitality Management
Univerisidad Del Caribe
Cancún, Q.R.Skills
- Interpersonal skills
- Sales Expertise
- Sales management
- Bilingual (English & Spanish)
- Up-selling, cold calling
- Customer service
- Negotiation Tactics
- Administrative support
- Responsible and reliable
- Conflict resolution
- Cultural sensitivity/diversity
- Lash Technician skills
- Adaptability/Flexibility
- Time management
- Conflict management
- Inbound and Outbound Calling
- Strong organizational skills/ Critical thinking
- Teamwork/Leadership
- Payment processing
- Strong computer skills and Microsoft Office experience
- Experience working in travel agency, tourism and hospitality
Education and Training
Cancún, Q.R.,MX, Monterrey,MX, California, USA, Vancouver, CANADA.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Distribution Center Associate
Aritzia
09.2022 - 02.2024
Permanent Makeup Artist
Lash Beauty Nook
09.2021 - Current
Customer Service Representative
T mobile Company
03.2021 - 08.2021
Sales Associate
ZARA
08.2018 - 03.2019
Assistant Administrative Manager
Bandoneon
07.2010 - 07.2016
Travel Agent
Best Day Travel
07.2007 - 02.2010
Certificate - Lip Blush Advance
Beauty INK
Certificate - Microblading & Shading
Brow Clinic LA
Certificate - Lash Extensions
Lash Academy
Diplomado - Project Management
Tecnologico De Monterrey
Bachelor's Degree - Tourism and Hospitality Management
Univerisidad Del Caribe
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