Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Laura Cardoza

Hemet

Summary

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.

Overview

14
14
years of professional experience
1
1
Certification

Work History

CNA

Menifee Lakes post acute
Menifee
08.2023 - 11.2024
  • Provided compassionate care to residents in post-acute rehabilitation settings.
  • Assisted with daily living activities, ensuring resident comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient care areas consistently.
  • Communicated effectively with families regarding resident needs and care plans.
  • Documented patient information accurately in electronic health records systems.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Monitored food intake and output as directed by nursing staff.
  • Provided emotional support to family members during difficult times.
  • Transported residents within the facility as needed.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.

Customer Service Manager

Nutrition Center
San Jacinto
09.2010 - 03.2023
  • Managed customer inquiries and resolved issues efficiently.
  • Trained staff on product knowledge and customer service standards.
  • Developed and implemented service improvement strategies for customer satisfaction.
  • Oversaw daily operations to ensure smooth service delivery in the nutrition sector.
  • Collaborated with suppliers to maintain product availability and quality assurance.
  • Analyzed customer feedback to identify trends and recommend changes.
  • Facilitated regular team meetings to enhance communication and service effectiveness.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Delivered continuous training to associates to maximize performance and customer relations skills.

Education

Perris High School
Perris, CA

Skills

  • Customer service
  • Data Entry
  • Team collaboration
  • Effective communication

Languages

Spanish
Professional

Certification

  • CPR

Affiliations

  • Own Car
  • Driver License
  • Car Insurance

Timeline

CNA

Menifee Lakes post acute
08.2023 - 11.2024

Customer Service Manager

Nutrition Center
09.2010 - 03.2023

Perris High School

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Laura Cardoza