Laura Cardoza
Hemet
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA
Menifee Lakes post acute
Menifee
08.2023 - 11.2024
- Provided compassionate care to residents in post-acute rehabilitation settings.
- Assisted with daily living activities, ensuring resident comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas consistently.
- Communicated effectively with families regarding resident needs and care plans.
- Documented patient information accurately in electronic health records systems.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Customer Service Manager
Nutrition Center
San Jacinto
09.2010 - 03.2023
- Managed customer inquiries and resolved issues efficiently.
- Trained staff on product knowledge and customer service standards.
- Developed and implemented service improvement strategies for customer satisfaction.
- Oversaw daily operations to ensure smooth service delivery in the nutrition sector.
- Collaborated with suppliers to maintain product availability and quality assurance.
- Analyzed customer feedback to identify trends and recommend changes.
- Facilitated regular team meetings to enhance communication and service effectiveness.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Education
Perris High School
Perris, CASkills
- Customer service
- Data Entry
- Team collaboration
- Effective communication
Languages
Spanish
Professional
Certification
- CPR
Affiliations
- Own Car
- Driver License
- Car Insurance
Timeline
CNA
Menifee Lakes post acute
08.2023 - 11.2024
Customer Service Manager
Nutrition Center
09.2010 - 03.2023
Perris High School
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