Proven leader with extensive experience in enhancing operational efficiency and productivity at Nygard Fashion. Skilled in budget administration and staff management, I excel in business development and customer relations, significantly improving profit levels. Demonstrated ability to train and motivate teams, achieving a notable increase in employee loyalty and customer satisfaction. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Laura Cardinal
Edmonton
Summary
Overview
20
years of professional experience
1
Certification
Work History
Myself
Owner
04.2020 - Current
Job overview
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Devised processes to boost long-term business success and increase profit levels.
- Managed day-to-day business operations.
Nygard Fashion
Store Manager
03.2018 - 12.2019
Job overview
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
Suzannes Retail Clothing Store
Assistant Manager
10.2017 - 03.2018
Job overview
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
MDM Construction
Construction Worker
12.2015 - 06.2016
Job overview
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Provided labor support to carpenters, masons and other skilled trades.
- Followed instructions and safety protocols to prevent accidents and injuries.
Warehouse One The Jean Store
Store Manager
02.2015 - 09.2015
Job overview
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance, and purchasing functions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Created employee schedules to align coverage with forecasted demands.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
CP Services
Foreman Cleaning Services
01.2013 - 01.2014
Job overview
- Reworked positions and workflow based on individual abilities and production targets.
- Reviewed project details to specify correct materials and equipment for job sites.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Provided feedback to workers on job performance and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Developed and maintained positive relationships with clients and other stakeholders.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Trained workers in proper methods, equipment operation and safety procedures.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Documented construction and extraction workers' hours, wages and other pertinent information.
Primco Dene
Housekeeper/Salad Maker
01.2011 - 06.2012
Job overview
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Verified cleanliness and organization of storage areas and carts.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Operated electronic backpack vacuums and floor sweepers.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Prepared salads, soups and sandwiches for customers.
Bee Clean Maintenance
Cleaning Supervisor
05.2006 - 08.2009
Job overview
- Trained and mentored all new personnel to maximize quality of service and performance.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Coordinated, directed and monitored cleaning staff in [Type] and [Type] duties by use of manual and electrically powered tools and equipment.
- Evaluated employee performance and developed improvement plans.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Owner(myself)
Small Business Owner
05.2004 - 08.2005
Job overview
- Devised processes to boost long-term business success and increase profit levels.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
J.A.Williams High SchoolLac La Biche, AB
No Degree
University Overview
Skills
- Regulatory Compliance
- Labor Relations
- Budget Administration
- KPI Management
- Business Development
- Sales management
- Staff hiring
- Small business operations
- Staff Management
- Customer Relations
Languages
English
Native or Bilingual
Certification
Food Handler Certificate Aug.15th 2022-Aug. 14th 2027
Hazard Management/ Leadership for Safety Excellence/Legislation Awareness and Principles of Health &
Hazard Management/ Leadership for Safety Excellence/Legislation Awareness and Principles of Health &
These are some of the certificates I took for the rolls I was working in at the time. I felt I needed them to better myself in being a better leader.
Timeline
Owner
Myself
04.2020 - Current
Store Manager
Nygard Fashion
03.2018 - 12.2019
Assistant Manager
Suzannes Retail Clothing Store
10.2017 - 03.2018
Construction Worker
MDM Construction
12.2015 - 06.2016
Store Manager
Warehouse One The Jean Store
02.2015 - 09.2015
Foreman Cleaning Services
CP Services
01.2013 - 01.2014
Housekeeper/Salad Maker
Primco Dene
01.2011 - 06.2012
Cleaning Supervisor
Bee Clean Maintenance
05.2006 - 08.2009
Small Business Owner
Owner(myself)
05.2004 - 08.2005
J.A.Williams High School
No Degree
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