Laura Cano
San Diego
Summary
Dynamic bilingual professional with extensive experience in financial management and customer service at FIVE365 Consulting. Proven track record in budget management and financial analysis, enhancing operational efficiency. Adept at building client relationships and leading diverse teams, ensuring compliance and accuracy in all financial reporting. CPR certified with a strong background in patient care.
Overview
24
24
years of professional experience
Work History
Accountant | Manager
FIVE365 Consulting | FIVE GRAPPLING
Dallas
01.2014 - Current
- Educated clients on competition services, pricing, and regulations while providing ongoing support as milestone dates approached.
- Oversaw development and distribution of customer care and athlete packages to over 6,000 locations annually.
- Supervised team of 60-150+ staff to deliver efficient logistics and customer service for over 700 athletes, 200 coaches, and 3,000 spectators per event.
- Established marketing plans to forecast and achieve budget targets, monitoring metrics for necessary adjustments.
- Conducted one-on-one meetings to build relationships and assess client needs.
- Created and maintained contact database tailored to geographic and demographic requirements, exceeding budget goals.
- Managed monthly financial reports ensuring compliance with accounting standards and accuracy of journal entries.
- Oversaw payroll processing while maintaining precise employee compensation records.
- Managed financial reporting and analysis for consulting and grappling sectors.
- Developed financial strategies to enhance operational efficiency and profitability.
- Reviewed financial statements for accuracy and regulatory compliance before submission.
- Prepared annual budgets and forecasts in collaboration with department heads.
- Conducted audits to verify accuracy of financial records and internal controls.
- Reviewed vendor invoices for accuracy and authorized payments promptly.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Created journal entries accurately and timely for month end close processes.
- Prepared monthly closing entries for multiple companies' books of records.
Business Office Front Desk
Elmcroft of Point Loma Senior Living
01.2021 - 01.2024
- Welcome and assist all guests
- Manage incoming, outgoing and interoffice mail
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Establish and nurture client relationships through one-on-one meetings, assessing needs, and providing customized service solutions
- Verify patient information, collect necessary fees and process payments
- Inform staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed
- Maintain patient records and update medical information in database
- Assist with audits of patient information
- Follow HIPAA guidelines to ensure patient privacy and confidentiality
- Coordinate schedule with patients and field clinicians
- Perform typing and copying tasks as requested for various staff persons
CNA and Caregiver
Elmcroft of Point Loma Senior Living
01.2002 - 01.2023
- Supported medical staff in administering care to patients with injuries, illnesses, and disabilities
- Supported activities of daily living for residents experiencing Alzheimer's
- Assured Dementia residents receive adequate assistance with meals
- Assisted patients with Down Syndrome
- Cared for incapacitated residents with bowel and bladder incontinence
- Aided patients with ambulation, range of motion, and exercise
- Ensured patients take their medication
- Monitored vital signs including blood pressure and heart rate
- Assisted with mobility and repositioning in bed
CNA and HHA
Mission Healthcare Hospice
01.2015 - 01.2016
- Assisted with activities of daily living (ADLs) such as toileting, bathing, and dressing
- Performed personal care for terminally ill patients
- Provided physical support for daily activities and personal hygiene
- Cared for minor wounds within scope of allowed practice
- Assisted clients and immediately reported major changes to case manager
- Provided elimination care to bedbound dependent patients
- Helped self-administered medication by giving reminders
- Measured and recorded vital signs
- Planned and prepared meals; assisted feeding
Education
Accounting Certificate -
San Diego College of Continuing Education
12-2025
GED - General Education Diploma
San Diego College of Continuing Education
05-2025
Certified Nurse Assistant -
San Diego College of Continuing Education
01.2015
Skills
- English and Spanish Bilingual
- Customer Service
- Document Processing per Rules and Regulations
- Kiosk tracking program
- CPR Certified
- Certified Nursing Assistant
- Home Health Aide Certified
- Hospital Setting
- Adults with mental illness experience
- Children with special needs in locked unit facility
- Senior Care
- Right at Home Virtual Dementia Tour
- Vital Signs
- Obtaining Specimens
- Hospital Bedside Manner
- Infection Control
- Patient Transport
- Payroll administration
- Data entry
- Budget management
- Financial analysis
- Accounts receivable management
Major Accomplishments
- Excellent verbal communication skills in English and Spanish.
- Strong organizational and time management abilities to effectively prioritize tasks, manage multiple responsibilities, and meet deadlines.
- Proficient in managing documents, calendars, meeting scheduling, and event coordination while maintaining accurate electronic records using Outlook, Teams, SharePoint, and OneDrive.
- Experience working alongside economically disadvantaged, neurodiverse, and physically challenged students and individuals.
- Work independently and collaboratively across departments and with external service providers to achieve organizational goals.
- Honoree of Dr. A. Thomas Wilson Memorial Scholarship Award for academic achievement.
Timeline
Business Office Front Desk
Elmcroft of Point Loma Senior Living
01.2021 - 01.2024
CNA and HHA
Mission Healthcare Hospice
01.2015 - 01.2016
Accountant | Manager
FIVE365 Consulting | FIVE GRAPPLING
01.2014 - Current
CNA and Caregiver
Elmcroft of Point Loma Senior Living
01.2002 - 01.2023
Accounting Certificate -
San Diego College of Continuing Education
GED - General Education Diploma
San Diego College of Continuing Education
Certified Nurse Assistant -
San Diego College of Continuing Education
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