Laura Candline
Cochrane,AB
Summary
With over two decades at Fairmont Banff Springs, I've honed my expertise in customer service and accounting, demonstrating exceptional attention to detail and efficiency. My proactive approach has enhanced guest satisfaction, and facilitated team success, showcasing my ability to adapt and excel in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Accounting Generalist
Fairmont Banff Springs
Banff, AB
07.2022 - Current
- Consistently offers professional, engaging and friendly service
- Provide timely billing of Wedding/Group accounts following invoicing process
- Maintain records of advance deposits, apply as specified or refund as required
- Apply payments to the accounts receivables ledger, and perform daily shift closing; ensure all postings are properly coded for the general ledger
- Communicate and solve guest inquiries (verbal and written) promptly, and comply with all reasonable requests while adhering to hotel business standards
- Respond to billing related emails
- Administer group deposits and follow up on any missing deposits and credit applications when necessary
- Work collaboratively with accounting personnel to assist with accounting related activities of the hotel which include accounts payable, income audit, food and beverage physical inventory cost control, banking/cash management and credit / client billing on an as needed basis
Restaurant Server
Fairmont Banff Springs
Banff, AB
05.2018 - 07.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Accounting Clerk
Fairmont Banff Springs
Banff, AB
04.2015 - 03.2017
- Daily recording of Entertainment and Promotion
- Daily processing of incoming mail and control of payment cheques
- Daily support of Accounts Payable in such functions as research and resolving invoice and statement inquiries
- Process outgoing Accounts Payable cheques by mailing and filing
- Facilitate work orders for equipment in need of repair
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Spa Receptionist
Fairmont Banff Springs
Banff, AB
07.2013 - 04.2015
- Provide guests with tours of the spa facilities
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Handled payments and processed credit card transactions.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
Education
Hairstylist Apprenticeship - Hairstylist
ALC Training And Development
Etobicoke, ON2009
High School Diploma -
St. Benedict Catholic Secondary School
Cambridge, ON2006
Skills
- Over 20 years of customer service experience
- Attentive to detail, punctual and efficient
- Effective time manager who constantly prioritizes responsibilities to successfully adapt to diverse environments
Timeline
Accounting Generalist
Fairmont Banff Springs
07.2022 - Current
Restaurant Server
Fairmont Banff Springs
05.2018 - 07.2022
Accounting Clerk
Fairmont Banff Springs
04.2015 - 03.2017
Spa Receptionist
Fairmont Banff Springs
07.2013 - 04.2015
Hairstylist Apprenticeship - Hairstylist
ALC Training And Development
High School Diploma -
St. Benedict Catholic Secondary School