Laura Cordoba
Halifax,NS
Summary
PERSONAL PROFILE: Highly motivated with a positive demeanor, team player, problem-solver, reliable and results-oriented in sales, public relations and marketing, Motivated to maintain customer satisfaction and contribute to company success. Objective is to develop a professional, strong background and long lasting career experience, seeking both personal and professional growth.
Overview
20
20
years of professional experience
Work History
Client Service Associate
BMO Nesbitt Burns
09.2022 - Current
- Administrative support, proactively and professionally provide assistance to team members in order to meet client needs and team members' expectations.
- Maintained and managed customer files and databases.
- Gather and format data into regular and ad-hoc reports, and dashboards.
- Ensure timely and accurate completion of transaction processing
- Problem solving within given rules/limits & escalates when required
Banker, Sales Support Officer
Scotia Wealth Management, The Bank of Nova Scotia
01.2019 - Current
- Administrative support, assisting in documentation preparation for new business or personal accounts
- Task prioritizing and deadline setting when managing multiple customer requests
- Ensure timely and accurate completion of transaction processing
- Embrace teamwork to operate more effectively and to achieve more
- Detail oriented when analyzing data, processing transactions.
Banker, Customer service Representative
Scotiabank, Bank of Nova Scotia
01.2015 - 01.2019
- Assisted customers with their daily financial needs
- Provided customers with advice and solutions on how to improve their financial goals
- Educated customers with newest products and better ways to manage their finances
- Encouraged customers to sign up on different digital channels
- Provided customers with superior customer service through variety of channels including phone or email.
Business Consultant, Outbound Sales Representative
Register.com a WEB.com Company
01.2011 - 01.2015
- Maintained and update product knowledge, increase average net income and exceed
- Educated customers with newest products and promotions, marketing available
- Used effective approach to handle special telephone tasks such as call transferring, taking messages, call backs, holds, interruptions, and unintentional disconnects
- Provided customers with superior customer service through variety of channels including phone or email
Real Estate Agent
Puerto Bello
01.2008 - 01.2011
- Met with clients to gather information related to their needs, requests, and financial information
- Showed properties that fit client requests and needs and answered all related questions and doubts
- Developed positive and trusting relationships with customers by addressing individuals needs
- Provided information and assistance related to documents for the selling/purchasing or renting of properties
- Effective use of marketing techniques.
Store Manager
Paraiso Pharmacy/Convenience Store
01.2004 - 01.2005
- Managed, coordinated and supervised staff of 3 members successfully in fast-paced environment through proactive communication and positive feedback
- Resolved customers inquires and complaints efficiently
- Maintained product inventory at all times and ordered supplies when necessary
Education
Bachelor of Commerce -
SMU (Saint Mary's University)
2020
Business Management Diploma - undefined
NSCC (Nova Scotia Community College)
2018
High School Diploma of Business Administration -
Centro De Bachillerato Tecnologico Industrial Y De Servicios
Veracruz, Mexico2005
Skills
- HIGHLIGHT SKILLS:
- Over 10 years working with the public in a customer service environment
- Receive Excellence Award for reaching 100% Net Sales (2014)
- Receive Best of the Best award two years in a road (2016-2017)
- Excellent interpersonal skills with both individuals and groups
- Demonstrate strong organizational, planning and time-management skills and meet deadlines
- Able to advise consumers regarding product details and benefits, present various options to clients to help them select the best product for them
- Proficient with
- Mac OS, Windows, MS Office, Sales Force, Internet Explorer, and other office equipment
- Google AdWords Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Client Service Associate
BMO Nesbitt Burns
09.2022 - Current
Banker, Sales Support Officer
Scotia Wealth Management, The Bank of Nova Scotia
01.2019 - Current
Banker, Customer service Representative
Scotiabank, Bank of Nova Scotia
01.2015 - 01.2019
Business Consultant, Outbound Sales Representative
Register.com a WEB.com Company
01.2011 - 01.2015
Real Estate Agent
Puerto Bello
01.2008 - 01.2011
Store Manager
Paraiso Pharmacy/Convenience Store
01.2004 - 01.2005
Bachelor of Commerce -
SMU (Saint Mary's University)
Business Management Diploma - undefined
NSCC (Nova Scotia Community College)
High School Diploma of Business Administration -
Centro De Bachillerato Tecnologico Industrial Y De Servicios
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