Laura Cordoba
Halifax,NS
Summary
PERSONAL PROFILE: Highly motivated with a positive demeanor, team player, problem-solver, reliable and results-oriented in sales, public relations and marketing, Motivated to maintain customer satisfaction and contribute to company success. Objective is to develop a professional, strong background and long lasting career experience, seeking both personal and professional growth.
Overview
20
20
years of professional experience
Work History
Client Service Associate
BMO Nesbitt Burns
Halifax, NS
09.2022 - Current
- Administrative support, proactively and professionally provide assistance to team members in order to meet client needs and team members' expectations.
- Maintained and managed customer files and databases.
- Gather and format data into regular and ad-hoc reports, and dashboards.
- Ensure timely and accurate completion of transaction processing
- Problem solving within given rules/limits & escalates when required
Banker, Sales Support Officer
Scotia Wealth Management, The Bank of Nova Scotia
01.2019 - Current
- Administrative support, assisting in documentation preparation for new business or personal accounts
- Task prioritizing and deadline setting when managing multiple customer requests
- Ensure timely and accurate completion of transaction processing
- Embrace teamwork to operate more effectively and to achieve more
- Detail oriented when analyzing data, processing transactions.
Banker, Customer service Representative
Scotiabank, Bank of Nova Scotia
01.2015 - 01.2019
- Assisted customers with their daily financial needs
- Provided customers with advice and solutions on how to improve their financial goals
- Educated customers with newest products and better ways to manage their finances
- Encouraged customers to sign up on different digital channels
- Provided customers with superior customer service through variety of channels including phone or email.
Business Consultant, Outbound Sales Representative
Register.com a WEB.com Company
01.2011 - 01.2015
- Maintained and update product knowledge, increase average net income and exceed
- Educated customers with newest products and promotions, marketing available
- Used effective approach to handle special telephone tasks such as call transferring, taking messages, call backs, holds, interruptions, and unintentional disconnects
- Provided customers with superior customer service through variety of channels including phone or email
Real Estate Agent
Puerto Bello
01.2008 - 01.2011
- Met with clients to gather information related to their needs, requests, and financial information
- Showed properties that fit client requests and needs and answered all related questions and doubts
- Developed positive and trusting relationships with customers by addressing individuals needs
- Provided information and assistance related to documents for the selling/purchasing or renting of properties
- Effective use of marketing techniques.
Store Manager
Paraiso Pharmacy/Convenience Store
01.2004 - 01.2005
- Managed, coordinated and supervised staff of 3 members successfully in fast-paced environment through proactive communication and positive feedback
- Resolved customers inquires and complaints efficiently
- Maintained product inventory at all times and ordered supplies when necessary
Education
Bachelor of Commerce -
SMU (Saint Mary's University)
2020
Business Management Diploma - undefined
NSCC (Nova Scotia Community College)
2018
High School Diploma of Business Administration -
Centro De Bachillerato Tecnologico Industrial Y De Servicios
Veracruz, Mexico2005
Skills
- HIGHLIGHT SKILLS:
- Over 10 years working with the public in a customer service environment
- Receive Excellence Award for reaching 100% Net Sales (2014)
- Receive Best of the Best award two years in a road (2016-2017)
- Excellent interpersonal skills with both individuals and groups
- Demonstrate strong organizational, planning and time-management skills and meet deadlines
- Able to advise consumers regarding product details and benefits, present various options to clients to help them select the best product for them
- Proficient with
- Mac OS, Windows, MS Office, Sales Force, Internet Explorer, and other office equipment
- Google AdWords Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Client Service Associate
BMO Nesbitt Burns
09.2022 - Current
Banker, Sales Support Officer
Scotia Wealth Management, The Bank of Nova Scotia
01.2019 - Current
Banker, Customer service Representative
Scotiabank, Bank of Nova Scotia
01.2015 - 01.2019
Business Consultant, Outbound Sales Representative
Register.com a WEB.com Company
01.2011 - 01.2015
Real Estate Agent
Puerto Bello
01.2008 - 01.2011
Store Manager
Paraiso Pharmacy/Convenience Store
01.2004 - 01.2005
Bachelor of Commerce -
SMU (Saint Mary's University)
Business Management Diploma - undefined
NSCC (Nova Scotia Community College)
High School Diploma of Business Administration -
Centro De Bachillerato Tecnologico Industrial Y De Servicios