Laura Bustos
Squeeze Massage
Burbank
5
years of professional experience
Dedicated customer service professional skilled in remote communication and relationship-building. With a strong background in conflict resolution and a passion for helping others, I excel at turning challenges into opportunities. Ready to apply my proactive approach to elevate customer experiences and drive brand loyalty.
Work History
Guest Service Representative
1 Year 9 Months- Provided exceptional customer service to enhance guest satisfaction and retention.
- Assisted in managing appointment scheduling and client inquiries using scheduling software.
- Resolved guest complaints promptly, ensuring positive experiences and fostering loyalty.
- Educated guests on services and promotions, increasing awareness and engagement.
- Participated in training new staff, sharing knowledge of best practices in guest service delivery.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed guest inquiries via telephone and email ensuring accurate information delivery.
Certified Massage Therapist
1 Year 7 Months- Delivered personalized massage treatments tailored to individual client needs and preferences.
- Developed strong client relationships through excellent communication and consistent follow-up care recommendations.
- Educated clients on self-care practices and lifestyle adjustments to support long-term health benefits.
Education
High School Diploma
Skills
Customer service
Empathy
Data entry
Clear Communication
Organizational skills
Active listening
Problem-solving
Adaptability
Timeline
Guest Service Representative
Squeeze Massage
07.2024 - 04.2026Read More
Certified Massage Therapist
Squeeze Massage
09.2021 - 04.2023Read More
John Burroughs High School
High School Diploma
Read More