Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
39
39
years of professional experience
1987
1987
years of post-secondary education
Work History
Owner/Operator Mobil Grooming
Laura Bush Mobil Grooming
Sacramento
07.2005 - Current
Scheduling Daily, Weekly and Monthly Appointments.
Customer Service; Answering phones.
Accounts Payable and Receivable. Preparation of Tax Documents.
Type 100 WPM and 10 Key by touch.
Knowledge of Microsoft Word, Excel and Quickbooks.
Grooming dogs.
Management of Company Vehicles, maintenance, insurance and annual registration.
Owner
Little Friends Pet Hotel
Cotati
08.1999 - 07.2004
Ensured compliance with local, state regulations.
Created marketing campaigns to attract new customers.
Reviewed legal documents related to business operations.
Ensured compliance with applicable laws and regulations related to business operations.
Maintained relationships with existing clients by providing superior customer service.
Managed daily operations of business.
Oversaw budgeting and financial management. Accounts Payable and Receivable.
Customer Service; Scheduling pets reservations and vaccinations records.
Worked with Local Law Enforcement and County DA with Animal Cruelty cases caring for Animals for Current cases.
Cleaning and Exercising Pets.
Feeding Schedule for all pets including tracking of special dietary needs and administering medications.
State and Federal Tax preparation.
Data Entry & Billing Clerk
Clover Stornetta Farms, Inc
Petaluma
04.1996 - 08.1999
Checked figures, postings, and documents for accuracy.
Processed payments from customers in accordance with company policies and procedures.
Corresponded with customers regarding their accounts, making adjustments when necessary.
Printing and Perforations and mailing of Company Monthly Billing.
Answering phones and taking customer dairy orders entered by 10 key daily for delivery trucks.
Entering manually drivers milk reports orders via 10 key.
Printing of all monthly milk production reports.
Senior Secretary
OCLI Optical Coating Labratory, Inc.
Santa Rosa
02.1987 - 03.1991
Assisted executive staff with administrative tasks, such as scheduling appointments and coordinating travel arrangements.
Provided support to department managers in terms of preparing presentations, reports, and other materials.
Coordinated meetings between various departments within departments.
Created spreadsheets to track financial data, budgets, sales figures.
Ordered office supplies to purchase items and maintain appropriate levels.
Managed multiple projects simultaneously while adhering to strict deadlines.
Scheduled meetings and sent invitations specifying time and location.
Anticipated leadership needs by preparing or gathering records, reports and correspondence.
Maintained organized filing system of paper and electronic documents.
Processed documents and materials for dissemination to appropriate parties.
Coordinated communications, taking calls, responding to emails and interfacing with clients.
Managed staff calendars and coordinated travel, meeting and hotel accommodations.
Operated office equipment such as photocopiers, scanners, and fax.
Composed and distributed reports, routine correspondence and meeting notes with job-related software.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Used voice recorder or notepad to compose and transcribe meeting minutes for Vice President.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.