Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteerism
Timeline
Generic

Laura Burrows

Toronto,ON

Summary

Motivated Program Coordinator specializing in community and client education, support and proficient in implementing programs to fulfill customer and community needs. Maintains and monitors projects, budgets and reports and communications displaying high level of flexibility, adaptability and organizational skills. Demonstrated track record of success working with diverse client populations.

Overview

8
8
years of professional experience

Work History

Quality Assurance Associate (Contract)

COTO
08.2023 - 10.2023
  • Communicated quality issues with Quality Assurance inquiries promptly.
  • Assisted with data management and reconciliation
  • Developed corrective action plans to improve the overall efficiency of the Quality Assurance program
  • Assisted with registrant inquiries with live phone calls and emails for website troubleshooting
  • prepared service-level reports for stakeholders
  • Maintained registrant records for compliance and analysis purposes.
  • Responded to all registrant inquiries through
  • Analyzed quality and performance data to support operational decision-making.
  • Approved expense reports from registrants
  • Approved flagged profiles for associated teams
  • Fixed identified issues to increase productivity and boost workflows.
  • Collaborated in maintenance of registrant profiles
  • Hosted Zoom Committee meetings providing recording and "Zoom Room" support.
  • attended board and committee meetings regularly
  • Communicated quality issues with registrant QA platform access promptly.

Program Coordinator

Renascent: Virtual Intensive Treatment Program
09.2021 - 07.2023
    • Planned and coordinated daily operations of the Virtual Intensive Treatment Program
    • Aided in the delivery of VIT programs by liaising with outside agencies
    • Assisted clients and clinicians with technology
    • Fielded employees input for the Diversity Steering Committee and created reports based on feedback gathered
    • Attended all The Diversity and Policy Generation Committee meetings
    • Provided positive and welcoming experiences for virtual clients in program
    • Utilized tools to effectively coordinate the screening, intake, assessment, admission, orientation, counseling and referral processes of the Virtual program
    • Maintained patient confidentiality
    • Assisted in the development of new processes within the VIT Program
    • Communicated in a positive manner with staff and clients daily
    • Actively engaged in the business development portion of the VIT Program
    • Daily census creating and delivery to all agency stakeholders
    • Monthly review of CL-02 reports
    • Clinical meeting minutes keeping.

Program Coordinator

Metis Nation of Ontario
02.2020 - 06.2021
    • Communicated project status, requirements and deadlines to stakeholders
    • Established community relationships to promote programs for indigenous families
    • Answered phone calls, provided information to callers and connected callers to appropriate people
    • Collaborated to provide timely and efficient billing statements and purchase orders
    • Arranged expense reports and adjusted spending habits according to team requests
    • Prioritized tasks to meet deadlines for policy and program initiatives
    • Performed project coordination to prepare meeting minutes, complex reports and spreadsheets
    • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Supervisor

Big Dreams Montessori
Toronto
02.2019 - 02.2020
  • Oversaw the daily management of the childcare centre abiding by Ministry compliance and regulations
  • Staff hiring, scheduling, budgeting, payroll and maintaining staff-student ratios
  • Supervised staff and performed staff evaluations
  • Daily family communication.

Assistant Teacher

Odyssey Montessori
Toronto
03.2017 - 01.2019
  • Led instruction for small groups of children
  • Communicated regularly with parents, teachers and administrators about students' progress and needs
  • Provided one-on-one assistance and tutoring to students requiring additional help
  • Assisted teachers with lesson preparation and curriculum implementation.

Supervisor

St Vincent Sunshine Childcare
Toronto
10.2015 - 02.2016
  • Executed administrative plan and procedures to define staff responsibilities, equitable workloads and supervisory roles
  • Delivered and implemented programming for 45 School Age children
  • Maintained communication with Ministry of Education, Childrens Aid and all stakeholders
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches
  • Recruited and trained top-quality educators and support staff to maximize program success.

Lead Teacher

Macaulay Child Development Centre
Toronto
07.2015 - 08.2015
  • Worked with students with specialized needs to accomplish tasks and build practical skills
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Established positive relationships with students and families
  • Guided students in developing social, emotional, and physical skills
  • Created a safe and nurturing learning environment for preschoolers
  • Organized and supervised large and small group activities
  • Implemented age-appropriate curricula to meet needs of young learners

Education

Certificate - Montessori Assistant Teacher -

Association of Montessori Internationale (AMI)
Toronto, ON
06.2017

Certificate - Child And Family Resource Consulting

Seneca College of Applied Arts And Technology
North York, ON
01.2017

Diploma - Early Childhood Education -

Mothercraft Institute for Early Childhood Development
Toronto, ON
01.2006

Skills

  • Billing, invoicing, and coding
  • Grant evaluation
  • Google Sheets proficient
  • Telephone etiquette
  • Database entry and evaluation
  • Zoom proficient
  • Document review and editing
  • Outlook and Adobe proficient
  • Advanced MS Office Suite knowledge
  • Scanning and copying
  • Scheduling and calendar management
  • Basic math
  • Catalyst, IMIS data system proficient
  • Meeting note-taking
  • Data Entry
  • Cultural Awareness

Certification


  • CACCF Core Con. Ed. Trauma Certification- 2022
  • Udemy Microsoft Excel Advanced Certificate - presently
  • Plan to Protect Training
  • AODA Training
  • Mental Health First Aid Training - 2021
  • CPI Training - 2021
  • First Aid and CPR Training
  • Vulnerable Sector Check Verified
  • Microsoft Suite Training - 2021
  • Registered in good standing with the College of ECEs

Languages

English
Native or Bilingual

Volunteerism

 

Children's Aid Society - 2013-2015

Child Access Program responsible for client observations and objective note taking for Case Workers

Timeline

Quality Assurance Associate (Contract)

COTO
08.2023 - 10.2023

Program Coordinator

Renascent: Virtual Intensive Treatment Program
09.2021 - 07.2023

Program Coordinator

Metis Nation of Ontario
02.2020 - 06.2021

Supervisor

Big Dreams Montessori
02.2019 - 02.2020

Assistant Teacher

Odyssey Montessori
03.2017 - 01.2019

Supervisor

St Vincent Sunshine Childcare
10.2015 - 02.2016

Lead Teacher

Macaulay Child Development Centre
07.2015 - 08.2015

Certificate - Montessori Assistant Teacher -

Association of Montessori Internationale (AMI)

Certificate - Child And Family Resource Consulting

Seneca College of Applied Arts And Technology

Diploma - Early Childhood Education -

Mothercraft Institute for Early Childhood Development

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Laura Burrows