Laura Buckman
Calgary,AB
Summary
Experienced in multitasking and organization through six years of full-time parenting, ready to transition back into professional environment. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Stay at Home Mom
N/A
Calgary, Alberta
01.2019 - Current
Housekeeper - Temp Worker
Wingate by Wyndham
Calgary, AB
06.2018 - 12.2018
- Cleaned guest rooms, ensuring high standards of hygiene and comfort.
- Restocked supplies in bathrooms and kitchens for guest convenience.
- Collaborated with team members to ensure timely room turnovers.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Followed safety procedures to maintain a safe working environment.
Server - Temp Worker
Hotel Alma
Calgary, AB
02.2018 - 06.2018
- Provided excellent customer service to enhance guest dining experiences.
- Maintained cleanliness and organization of tables and dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed guest orders accurately using point-of-sale systems.
- Recommended menu items based on guest preferences and dietary needs.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Banquet Server - Temp Work
Diversified Staffing Services
Calgary, AB
09.2016 - 01.2018
- Set up banquet areas with linens, tableware, and decorations.
- Served food and beverages to guests during events.
- Assisted in clearing tables and resetting for next service.
- Provided excellent customer service by addressing guest inquiries.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
Education
High School Diploma -
Forest Lawn High School
Calgary AB06-2008
Skills
- Cleaning techniques
- Inventory management
- Safety protocols
- Team collaboration
- Time management
- Customer service
- Effective communication
- Multitasking
- Calm under pressure
- Attention to detail
- Multicultural awareness
Certification
- Proserve - 2018
Languages
English
Native/ Bilingual
German
Elementary
Timeline
Stay at Home Mom
N/A
01.2019 - Current
Housekeeper - Temp Worker
Wingate by Wyndham
06.2018 - 12.2018
Server - Temp Worker
Hotel Alma
02.2018 - 06.2018
Banquet Server - Temp Work
Diversified Staffing Services
09.2016 - 01.2018
High School Diploma -
Forest Lawn High School