Laura Brennan
Summary
After a recent move from Ontario to Newfoundland, I am excited to bring my experience and craft of customer service skills to the right company. Individual growth and development through continuous learning is a constant personal goal for me. My career includes 19 years of experience in the purchasing field, combined with 10 years of experience in transportation and logistics. All commanded only the best customer service skills—a motivated and results-oriented individual with experience in distribution, purchasing, and transportation. I can interact and communicate effectively with people; I am a team player, forward thinker, problem solver and decision maker with strong interpersonal skills. Add passionate and award-winning Realtor with exceptional marketing skills and a background in property sales—an enthusiastic professional with drive and determination to continue seving at the right
Overview
40
40
years of professional experience
Work History
Realtor®
EXP Realty Brokerage
01.2023 - Current
- Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Maintained connections with clients to encourage repeat business and referrals.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Presented purchase offers to sellers for consideration.
- Advertised client properties through websites, social media, and real estate guides.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Negotiated, facilitated, and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Reviewed market research data and changed sales plans accordingly.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
Realtor®
RE/MAX Real Estate Centre Inc., Brokerage
08.2013 - 12.2022
- Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Advertised client properties through websites, social media, and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Advised clients on market conditions and property value for informed decision-making.
- Reviewed market research data and changed sales plans accordingly.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Senior Buyer
SYNNEX Canada
01.1993 - 06.2012
- Responsible for inventory management, new product set up/pricing on new products, pricing, changes, aged inventory, overstock, returns and price protection
- Purchases of 15-20 million per month
- Manage and over see assistant buyers in the Beijing office of Synnex, creating purchase orders, updates, ETA's and assisting with priority shipments
- Communicate with product management/sales teams to ensure right product mix is on the shelf to maintain as well as grow the business
- Manage inventory levels for three warehouses
- Responsible for managing aged inventory, vendor returns, inter-company transfers, product buy in's, government and education special requirements
- Provide sales and marketing support on inventory requirements and monitor sales forecast to ensure product is available to fill forecasted sales out
- Liaison with vendor, sales, marketing, receiving, shipping and account payable to meet company monthly goals and objectives.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Documented purchasing information in [Software] to maintain detailed and accurate records.
- Forecasted purchasing trends and improved merchandising strategies.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Dispensed purchase orders to suppliers with accurate pricing, deadlines and terms and conditions.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Developed and improved account relationships.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Designed and implemented process improvements to streamline purchasing process.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Prepared detailed reports to highlight inventory levels, purchase orders and discrepancies.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
Customer Service Manager
T-Line Transportation Limited
01.1988 - 01.1993
- Responsible for a staff of four
- Developing policies and procedures to enhance better customer satisfaction
- Prepare and update daily, weekly and monthly reports
- Liaison between operation, sales customer service and the customers
- Responsible for order entry, billing, tracing, rate tariff maintenance, accounts receivable, cash applications and credit checks
- Maintained customer profile records, accounts and database.
Customs Clearance Bond Shed - Clerk
Kingsway Transport Customs Clearance Bond Shed
01.1987 - 01.1988
Receptionist
Kingsway Transport Inc
01.1986 - 01.1987
Receptionist
DYLEX Distribution Limited
01.1984 - 01.1986
Education
Home Staging Certification - Home Stager
CSP Home Staging Certification Course
10.2013
Real Estate License - Real Estate
OREA College
Toronto05.2012
Principles or purchasing Humber College - PMAC Level 1 -
01.2004
Business etiquette & assertive communications -
01.2004
Time management workshop -
01.1990
Secondary school diploma -
01.1984
Marketing course - Humber College -
01.1984
Skills
- Various applications and systems SAP, CANBAR, CIS, MS Office - excel, word, access, power point, windows, XP
- Professional, loyal, honest and hard working
- Enjoy working in a fast-paced/multi tasking and challenging environment
- Ability to build and maintain productive relationship with co-works, superiors and external contacts
- Enthusiastic, energetic with a positive attitude
- Results driven
Area Of Experience
Purchasing experience includes: hardware peripherals, consumables, accessories, box and electronic warranties, software, hardware and electronic licenses., Responsible for inventory management, new product set up/pricing on new products, pricing, changes, aged inventory, overstock, returns and price protection, Purchases of 15-20 million per month, Manage and oversee assistant buyers in the Beijing office of Synnex, creating purchase orders, updates, ETA's and assisting with priority shipments, Communicate with product management/sales teams to ensure right product mix is on the shelf to maintain as well as grow the business, Manage inventory levels for three warehouses, Responsible for managing aged inventory, vendor returns, inter-company transfers, product buy in's, government and education special requirements, Provide sales and marketing support on inventory requirements and monitor sales forecast to ensure product is available to fill forecasted sales out, Liaison with vendor, sales, marketing, receiving, shipping and account payable to meet company monthly goals and objectives, Responsible for a staff of four, Developing policies and procedures to enhance better customer satisfaction, Prepare and update daily, weekly and monthly reports, Liaison between operation, sales customer service and the customers, Responsible for order entry, billing, tracing, rate tariff maintenance, accounts receivable, cash applications and credit checks, Maintained customer profile records, accounts and database, Implementation domestic and international vendor shipping compliance program., Development of cross-departmental payment release scheduling program, Development of freight claim tracking and accrual program, Responsible for auditing freight bills for multi million dollar freight budget, Cross border and international customs clearance experience
Social Interest
- Member of the Synnex social committee for several years
- Member of the GDAR (Guelph District Real Estate Board for several years
- Golf
- Hiking
- Decorating
References
Available upon request
Languages
English
Full Professional
Timeline
Realtor®
EXP Realty Brokerage
01.2023 - Current
Realtor®
RE/MAX Real Estate Centre Inc., Brokerage
08.2013 - 12.2022
Senior Buyer
SYNNEX Canada
01.1993 - 06.2012
Customer Service Manager
T-Line Transportation Limited
01.1988 - 01.1993
Customs Clearance Bond Shed - Clerk
Kingsway Transport Customs Clearance Bond Shed
01.1987 - 01.1988
Receptionist
Kingsway Transport Inc
01.1986 - 01.1987
Receptionist
DYLEX Distribution Limited
01.1984 - 01.1986
Home Staging Certification - Home Stager
CSP Home Staging Certification Course
Real Estate License - Real Estate
OREA College