Laura Black
Calgary,AB
Summary
Driven to excel, I leveraged my complex problem-solving and staff management skills at James Joyce Irish Pub to enhance team productivity and customer satisfaction. By mentoring junior staff and improving workflows, I significantly boosted efficiency and safety, showcasing my ability to motivate employees and achieve results through effective leadership and strategic planning.
Overview
5
5
years of professional experience
Work History
Supervisor
James Joyce Irish Pub
04.2023 - Current
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Barista Shift Supervisor
Kelly Lou Cakes
09.2021 - 03.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Monitored food inventory and supplies to prevent waste.
Cashier,retail,deli Worker
Centra Ballyroan
03.2019 - 08.2020
Education
Diploma Wedding Planning And Events - Wedding Planning And Events
Fitzwilliam Institute Dublin
Ireland09.2021
Skills
- Staff Management
- Training and mentoring
- Waste Reduction
- Goal-Oriented
- Complex Problem-Solving
- Employee Motivation
Languages
English
Native or Bilingual
Timeline
Supervisor
James Joyce Irish Pub
04.2023 - Current
Barista Shift Supervisor
Kelly Lou Cakes
09.2021 - 03.2023
Cashier,retail,deli Worker
Centra Ballyroan
03.2019 - 08.2020
Diploma Wedding Planning And Events - Wedding Planning And Events
Fitzwilliam Institute Dublin
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