LAURA BILLOWS
Gibbons,AB
Summary
- Over 10+ years of customer service experience with on strong focus on management and staff training
- Proficient in using GMP documentation guidelines and detailed record keeping with exceptional accuracy
- Comfortable with independent decision making and problem solving; finding alternate solutions that work well for customers and company
- Reliable and willing to take on new challenges
Overview
15
15
years of professional experience
Work History
Merchandiser
Mosaic
Edmonton, AB
08.2023 - 07.2024
- Ensure accurate placement of products on shelves and maintain organization.
- Regularly update prices based on inventory and market conditions.
- Set up and install promotional materials.
- Implement planogram changes to optimize product placement.
- Foster and maintain positive relationships with store employees and managers.Plan and execute merchandising strategies in accordance with company guidelines and objectives.
- Coordinate with the client team to develop promotional displays and campaigns to drive sales.
- Maintain and manage inventory levels, ensuring adequate stock and timely replenishment.
- Conduct regular store walkthroughs to ensure compliance with merchandising standards and address any issues promptly.
- Monitor competitors' merchandising strategies and recommend adjustments to stay competitive in the market.
- Assist in the execution of seasonal and thematic displays to enhance the customer shopping
Merchandise Coordinator
Winners TJX
Spruce Grove, AB
09.2019 - 04.2022
- Ensured efficient and accurate receiving and processing of daily store shipments according to store procedures
- Communicated and coordinated planogram execution with the store management to ensure store floorplan is consistent with company guidelines
- Ordered supplies based on accurate forecasting while maintain allotted budget and asking certain that staff had all required supplies
Processing Laboratory Technician
Atlas Growers
Gunn, AB
07.2019 - 09.2019
- Assisted in reviewing and writing lab standard operating procedures that assisted in training and consistent production
- Documenting all batch information following GMP guidelines and Health Canada requirements for audit purposes
- Collected, tested, and submitted samples to a third party lab according to quality control standards
Cannabis Educator/Budtender, Fire & Flower Cannabis Co
Edmonton, AB
10.2018 - 04.2019
- Educated customers about consumption methods, types of cannabis, and possible effects to make certain that the client was getting the best possible product
- Adhered to all AGLC regulatory requirements to ensure the safety of each customer and staff on site
- Merchandising store displays to showcase new products
Laboratory Assistant/Phlebotomist
Canadian Blood Services
Edmonton, AB
08.2009 - 10.2018
- Provided excellent customer service throughout the entire registration and donation process by welcoming all incoming and outgoing guests
- Complied to all Health Canada Standard Operating Procedures before, during, and after the donation to ensure product quality
- Self-managed the Separation/production of whole blood into components for patient use or further processing
Education
College certificate in Emergency Medical Technician - undefined
Augustana University
Camrose, ABCollege certificate in Emergency Medical Responder - undefined
Portage College
Lac La Biche, ABCollege certificate in Pre Business - undefined
NAIT
Edmonton, ABHigh school diploma or GED - undefined
Edmonton, ABSkills
- Proficient in using GMP documentation
- Accuracy
- independent decision making and problem solving; finding alternate solutions that
- 10 years of customer service experience with on strong focus on management
- Training
- Merchandising
- Sales
- Lean manufacturing
- Communication
- Inventory management
- Loss prevention
- Cash handling
- Shipping & receiving
- Leadership
- Supervising experience
- Computer skills
Timeline
Merchandiser
Mosaic
08.2023 - 07.2024
Merchandise Coordinator
Winners TJX
09.2019 - 04.2022
Processing Laboratory Technician
Atlas Growers
07.2019 - 09.2019
Cannabis Educator/Budtender, Fire & Flower Cannabis Co
10.2018 - 04.2019
Laboratory Assistant/Phlebotomist
Canadian Blood Services
08.2009 - 10.2018
College certificate in Emergency Medical Technician - undefined
Augustana University
College certificate in Emergency Medical Responder - undefined
Portage College
College certificate in Pre Business - undefined
NAIT