Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Laura Berardi

Hamilton,ON

Summary

Dynamic professional with a proven track record in customer service and office management at PSB TEK. Known for enhancing operational efficiency and fostering teamwork, I excel in problem-solving and attention to detail. Adaptable and dependable, I thrive in fast-paced environments, consistently delivering exceptional results while maintaining strong communication and critical thinking skills.

Overview

6
6
years of professional experience

Work History

Self Employed

Self
01.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Store Management Intern

Atmosphere
12.2022 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined inventory management by conducting regular audits and maintaining accurate records.
  • Implemented loss prevention strategies to minimize shrinkage and protect store assets.
  • Nurtured a culture of continuous improvement within the store by encouraging feedback from employees on operational efficiency improvements.
  • Established positive rapport with customers through active listening skills, personalized recommendations, and genuine interest in their needspreferences.
  • Championed company policies and procedures consistently throughout the store, ensuring compliance by all team members.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.

Office Assistant

PSB TEK
07.2019 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
  • Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
  • Input data into spreadsheets and databases.
  • Utilized office management software to record and track customer information.

Education

No Degree - Entreprenurial Business

Trent University
Peterborough

High School Diploma -

St. Thomas More Secondary School
Hamilton, ON
06-2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Critical thinking

Languages

English
Full Professional

Interests

  • Knitting and Crocheting
  • Crafting and DIY Projects
  • I enjoy helping others and giving back to the community
  • Volunteering at local animal shelters and rescue organizations
  • Animal Care

Timeline

Self Employed

Self
01.2023 - Current

Store Management Intern

Atmosphere
12.2022 - Current

Office Assistant

PSB TEK
07.2019 - Current

No Degree - Entreprenurial Business

Trent University

High School Diploma -

St. Thomas More Secondary School

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Laura Berardi