Summary
Overview
Work History
Education
Skills
Timeline
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Laura Belcastro

Etobicoke,ON

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

32
32
years of professional experience

Work History

Administrator

ProMill
07.2021 - 02.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Trained new employees on administrative procedures, company policies, and performance standards.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
  • Matched purchase orders with invoices and recorded necessary information.
  • Scheduled appointments and conducted follow-up calls to clients.

Account Manager/Sales

AdMill Group
06.2001 - 07.2021
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Listened attentively to client feedback and worked with our product development team to introduce new services.
  • Educated clients on new products and services and updated account information to maintain high standards of client service.
  • Managed house accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Negotiated prices for products and freights to decrease overall costs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.


Inbound Call Center Representative

Rogers Communications
04.1991 - 06.2001
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained organized and secure customer files to facilitate customer support and follow-up.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met customer call guidelines for service levels, handle time, and productivity.

Education

High School Diploma -

Thistletown Collegiate Institute
Toronto, ON
06.1987

Skills

  • Previous experience in Customer Service, Account Management, and Sales
  • Ability to prioritize and multitask
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Creative problem-solving
  • Efficient and detail-oriented
  • Excellent written and verbal communication skills
  • Microsoft Office (Word, Excel, Outlook)
  • Team Collaboration
  • Resourceful and Analytical
  • Work Planning and Prioritization
  • Effective Project Completion

Timeline

Administrator

ProMill
07.2021 - 02.2023

Account Manager/Sales

AdMill Group
06.2001 - 07.2021

Inbound Call Center Representative

Rogers Communications
04.1991 - 06.2001

High School Diploma -

Thistletown Collegiate Institute

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Laura Belcastro