Summary
Overview
Work History
Education
Skills
Timeline
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Laura Bazille

Surrey BC,British Columbia

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

Office Manager .Dispatcher

Rolston Crane And Freight
01.2009 - 01.2024
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Controlled finances to lower costs and keep business operating within budget.
  • Delivered performance reviews, recommending additional training or advancements.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Implemented new software systems that improved efficiency within the dispatch center operations.
  • Contributed to public safety initiatives through active participation in community events and outreach programs.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled and organized delivery routes.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation, and assigned personnel.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Managed customer accounts and invoicing.
  • Provided customers with information on products and services.
  • Utilized customer feedback to improve customer service.
  • Developed and implemented customer service policies and procedures.

Bookkeeping Administrative Assistant

Beaver Island Contracting
04.2005 - 02.2011
  • Improved financial accuracy by maintaining organized and up-to-date financial records.
  • Streamlined bookkeeping processes for increased efficiency and time management.
  • Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
  • Assisted with budget preparation and monitoring, providing valuable input to decisionmakers.
  • Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
  • Enhanced collaboration between departments by serving as a liaison for financial matters.
  • Reduced discrepancies in financial statements by conducting thorough reconciliations on a regular basis.
  • Supported company growth by implementing scalable bookkeeping procedures for future expansion.
  • Increased profitability through careful expense tracking and analysis of cost-saving opportunities.
  • Maintained compliance with all regulatory requirements, ensuring timely submission of necessary reports and documentation.
  • Provided timely financial data to assist managers in making informed decisions about business strategy and operations.
  • Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
  • Collaborated with accounting team members on special projects, contributing valuable insights to achieve desired outcomes.
  • Conducted periodic internal audits to identify potential areas of improvement within the bookkeeping process.
  • Assisted with payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
  • Performed credit risk assessments for potential clients, advising management on optimal terms for new contracts.
  • Kept abreast of industry trends, updating knowledge regularly to maintain expertise in job function.
  • Contributed to development of training materials designed to improve skills among junior colleagues or new hires.
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Corrected discrepancies in financial records for balanced books.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Implemented orderly, organized filing systems for easy record retrieval.
  • Maintained inventory of office supplies and placed orders.
  • Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
  • Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
  • Processed employee and contractor expense reimbursements quickly.
  • Generated financial reports and summaries for management review.
  • Prepared documentation for travel reimbursement and corporate credit card expenses.
  • Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
  • Updated financial records using various software programs for current, accurate accounts.
  • Identified financial data trends and discrepancies for improved forecasting.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Input financial data and produced reports using [Software].
  • Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Inspected account books and recorded transactions.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Entered figures using 10-key calculator to compute data quickly.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.

Education

GED -

Revelstoke College
Revelstoke, BC
06.2007

Skills

  • Compliance Monitoring
  • Billing
  • Expense Reporting
  • Staff Management

Timeline

Office Manager .Dispatcher

Rolston Crane And Freight
01.2009 - 01.2024

Bookkeeping Administrative Assistant

Beaver Island Contracting
04.2005 - 02.2011

GED -

Revelstoke College

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Laura Bazille