Laura Bautuista
Santa Ana
Summary
Administrative and customer service professional with over 15 years of experience in office operations and customer relations. Bilingual in English and Spanish, skilled in resolving issues and managing high-volume communications. Recognized for strong organizational abilities and commitment to delivering exceptional service in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Office Manager's Assistant
Bessire & Casenhiser
Santa Ana
03.2022 - Current
- Assist with daily operations for manufactured home community serving over 1000 residents.
- Serve as primary point of contact for residents, prospective residents, vendors and contractors.
- Process rental applications, resident documentation, rent increases, and compliance notices.
- Collect payments, prepare bank deposits, and maintain accurate financial records.
- Coordinate maintenance requests and vendor services to ensure timely resolution of community needs.
- Review and process invoices for payment.
- Maintain resident files and confidential records using Manage America property management software.
- Resolve resident concerns professionally while maintaining positive community relations.
- Utilize Microsoft, Excel, Outlook, Teams and Google Docs to support office operations and communication.
Cashier
99 Only Store
Garden Grove
2010 - 2016
- Provided friendly and efficient customer service in a high volume retail environment.
- Processed cash, credit, and debit transactions accurately, ensuring seamless customer transactions.
- Assisted customers with purchases, returns, and product inquiries.
- Maintained balanced cash drawers and performed daily cash reconciliation to uphold financial integrity.
- Stocked merchandise and maintained clean, organized store displays.
- Worked collaboratively with team members to ensure smooth store operations.
- Managed inventory and restocked merchandise to ensure product availability and store organization.
Front Desk/Director Assistant
Quick Learning
Garden Grove
2008 - 2010
- Provided exceptional customer service, facilitating positive experiences for clients and visitors.
- Supported Site Director with administrative tasks, enhancing operational efficiency.
- Assisted clients with program enrollment and services.
- Managed confidential client and office records, ensuring compliance and data integrity.
- Managed daily deposits and maintained accurate financial records.
Reservation Agent
Coach America
Anaheim
2005 - 2009
- Handled high-volume inbound calls and customer inquiries.
- Assisted customers with reservations and travel information.
- Maintained customer records and company database information.
- Supported emergency service operations by providing critical information when needed.
- Responded calmly and professionally during emergency situations.
- Assisted with employee training and onboarding.
- Travel to company locations to support special projects and operational needs.
Sales Representative
K-Bags
Orange
2004 - 2005
- Conducted phone interviews and sales presentations to effectively address customer needs.
- Built strong customer relationships through professional service and communication.
- Consistently met and exceeded performance and customer service expectations.
- Managed inbound and outbound customer communications to enhance customer engagement.
- Entered and maintained customer information in company database.
Skills
- Calendar management
- Document preparation
- Data management
- Inventory management
- Payment processing
- Microsoft Office (Word, Excel, Outlook)
- Google workspace
- Filing & Database Management
- Multi-line phones
Languages
English
Professional
Spanish
Professional
Accomplishments
- Employee of the year at Coach America
Timeline
Office Manager's Assistant
Bessire & Casenhiser
03.2022 - Current
Cashier
99 Only Store
2010 - 2016
Front Desk/Director Assistant
Quick Learning
2008 - 2010
Reservation Agent
Coach America
2005 - 2009
Sales Representative
K-Bags
2004 - 2005