Laura Banuelos
Hayward
Summary
Experienced with managing patient records and administrative tasks in healthcare setting. Utilizes medical terminology and office software to ensure efficient operations. Knowledge of patient confidentiality and effective communication with medical staff and patients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Social Services Assistant
Hayward Gardens Post Acute
Hayward, CA
01.2024 - 07.2025
- Provided emotional support and counseling to individuals facing difficult life circumstances
- Collaborated with other agencies and organizations to connect clients with additional resources and support networks
- Prepare DC, MDS, Evaluations and Assessments
- Supported clients in accessing housing assistance programs, including completing applications and advocating for their needs
- Participated in case conferences with multidisciplinary teams to discuss client progress, treatment plans, and service coordination
- Provided transportation assistance for clients attending medical appointments or accessing essential services
- Assisted social workers in conducting client assessments and developing personalized care plans
- Assisted clients with daily living activities, enhancing their quality of life.
- Coordinated care plans in collaboration with multidisciplinary teams to ensure comprehensive support.
- Monitored client progress and communicated updates to healthcare professionals for timely interventions.
Social Service Department Clerk
Fremont Hospital
01.2022 - 06.2023
- Input patients data
- Fax, Email, process discharge paperwork
- Make discharge and aftercare appointments
- Knowledge of county and private insurance
- Answer phone calls
- Coordinate meetings for Case managers
- Answering, screening, and routing incoming calls.
- Transferring patients' medical information from the nurses' records to patients' medical records.
- Referring inquiries to nurses and doctors.
- Managed patient records and ensured data accuracy within electronic health record systems.
- Collaborated with multidisciplinary teams to support patient care initiatives effectively.
Clerical Assistant
Covid Clinic
Hayward, CA
02.2021 - 11.2021
- Checked patients in and out of their appointments and collected co-payments
- Protected patients by observing strict HIPPA guidelines
- Print labels, Labeling specimen, Data entry, Sanitizing
- Performed preliminary physical tests to accurately record results in patients history summary
- Scheduled appointments for patients via phone and in person
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Administered rapid tests for COVID and strep to help clinical staff assess conditions
- Followed principles of asepsis and infection control to meet patient safety guidelines
- Correctly assisting self swab patients by always wearing the correct PPE
- Manage; Sophia, Abbott, and Accula Dock Machines
- Verifying accuracy of client and specimen details
- Kept office records and other type of documentation, which often contained sensitive and confidential data
- Entered insurance, demographic and health history into patients database
Education
High school diploma -
San Leandro Adult School
06.2021
Certificate - Medical Assistant
Stepful
03-2026
Skills
- Insurance Verification
- Patient scheduling
- Patient registration
- Customer support
- Medical Records
- Client assessment
- Client advocacy
- Progress documentation
- Customer service
- Data entry
- Microsoft office
- Patient confidentiality
Certification
- BLS Certification
- First Aid Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Social Services Assistant
Hayward Gardens Post Acute
01.2024 - 07.2025
Social Service Department Clerk
Fremont Hospital
01.2022 - 06.2023
Clerical Assistant
Covid Clinic
02.2021 - 11.2021
High school diploma -
San Leandro Adult School
Certificate - Medical Assistant
Stepful