Laura Ayala
Tulare
Summary
Dynamic and customer-focused professional with experience at Starbucks and Bowman's Cowboy Kitchen. Proven ability to enhance guest experiences through attentive service and effective communication. Bilingual in Spanish and English, skilled in multitasking and sales techniques, consistently fostering a positive team environment while addressing customer needs and resolving concerns promptly.
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance with friendly and approachable demeanor.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
08.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Server
Bowman's Cowboy Kitchen
02.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Skills
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Fluent in Spanish
- Fluent in English
- Sales expertise
- Multitasking and organization
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Fundraising Events
- Mindfulness Practices
Timeline
Server
Bowman's Cowboy Kitchen
02.2024 - 05.2024
Barista
Starbucks
08.2021 - Current
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