Laura A. Sugahara
Los Angeles,CA
Summary
Result-driven professional with a diverse background in sales, customer service, technical support, and legal administration. Career characterized by a commitment to excellence, versatility, innovation and adaptability to evolving roles. Excels in providing exceptional customer service, managing complex tasks, and contributing to team success.
Overview
10
10
years of professional experience
Work History
Case Analyst
YA Engineering Services
11.2024 - Current
- Support project manager and team with administrative tasks.
- Manage the overall calendar, ensuring efficient scheduling and time management for the project manager and team.
- Cultivate and sustain client relationships, facilitating seamless communication between clients and team.
- Review and summarize client-provided file material to extract key information.
Case Intake Manager
YA Engineering Services
01.2024 - 11.2024
- Streamlined client onboarding processes to ensure efficient intake and smooth transitions.
- Improved customer satisfaction by addressing client inquiries with prompt and accurate responses.
- Oversaw intake operations for maintaining compliance with organizational policies and procedures.
- Managed intake data entry to maintain comprehensive and up-to-date client records.
Intake Operations Manager
Los Angeles Legal Advocates
05.2022 - 10.2023
- - Streamlined intake processes, optimizing efficiency and reducing response times
- - Led a team in handling high volumes of incoming requests with precision and accuracy
- - Implement data-driven strategies to monitor performance metrics and improve service quality
- - Spearheaded cross-functional collaboration to enhance communication and ensure seamless operations
Restaurant Owner
Kitchen5315
10.2019 - 03.2020
- - Successfully revitalized a struggling restaurant in a tourist-centric location, doubling revenue
- - Oversaw restaurant operations, including employee management, marketing, and menu development
- - Adapted to challenging circumstances at the beginning of the pandemic
Bilingual Call Center Agent
Multiple companies
05.2015 - 02.2019
- - Provided top-notch customer service, resolving inquiries and issues promptly and professionally
- - Excelled in technical support, diagnosing, and troubleshooting any issues
- - Consistently met or exceeded sales targets, promoting bundle services and enhancing revenue
- - Effectively de-escalated challenging customer situations, fostering satisfaction and problem resolution
Education
Undergraduate - Law
Universidad De Los Andes
Bogota, Colombia05.2019
Accounting Secretary - Computer Science
Instituto Tecnico Comercial Restrepo
Bogota, Colombia11.2014
Skills
- Sales Strategy
- Problem Solving
- Business Development
- Supervising Experience
- Analytics
- Communication Skills
- Customer Service
- Leadership
- Team Work
- Report Writing
- Organizational skills
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Case Analyst
YA Engineering Services
11.2024 - Current
Case Intake Manager
YA Engineering Services
01.2024 - 11.2024
Intake Operations Manager
Los Angeles Legal Advocates
05.2022 - 10.2023
Restaurant Owner
Kitchen5315
10.2019 - 03.2020
Bilingual Call Center Agent
Multiple companies
05.2015 - 02.2019
Undergraduate - Law
Universidad De Los Andes
Accounting Secretary - Computer Science
Instituto Tecnico Comercial Restrepo
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