Laura Andrea Alvarez
Toronto,Canada
Summary
Dynamic and bilingual professional with strong leadership skills and a proven track record at Air Canada. Expert in strategic planning and budgeting control, consistently exceeding customer expectations while ensuring safety and compliance. Adept at relationship building and utilizing Microsoft Excel to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Air Canada
Toronto, ON
07.2022 - Current
- Provide excellent customer service which exceeds passengers’ expectations.
- Attend pre-flight briefings to review emergency evacuation procedures, length of flight, expected issues and crew coordination plans.
- Provide leadership skills by directing and assisting during emergencies. Including aircraft evacuation, administering first aid to ill or incapacitated passengers.
- Instruct and demonstrate use of emergency equipment and ensured passengers have seatbelts fastened and items are properly stowed before departure.
- Upheld and reinforce FAA and other regulatory requirements to safeguard passengers and flight crew.
People Operations Planner
Apple
Vancouver, BC
03.2022 - 05.2023
- Recruited, hired and trained personnel, working to establish key internal functions and outline scope of positions.
- Managed employee contracts, hour submissions and training processes.
- Conduct audits of payroll, benefits, and other HR programs- ultimately, recommending corrective and appropriate actions.
- Developed and maintained schedules for cross-functional team meetings and project timelines.
- Ensuring the team is up to date with in-store learning and training.
Product Specialist
Apple
Mississauga, ON
09.2019 - 03.2022
- Demonstrate exceptional, consistent and comprehensive knowledge on Apple products.
- Directed customers to the appropriate sources, services and products based on their needs.
- Performed various troubleshooting and set up for Apple devices and services.
- Maintaining visual merchandising along with helping out team members needs around the store.
- Provided information and direct calls over the phone.
- Getting customers enthusiastic about present and future Apple Products and services.
Server
Rec Room
Mississauga, ON
02.2019 - 01.2020
- Consistently provided professional, friendly and engaging service.
- Displayed enthusiasm and knowledge about the restaurant’s menu and specials.
- Routinely supported other areas of the restaurant as requested, including host duties and expediting.
- Collaborate with other servers, kitchen and bar staff to lead special events and banquets up to 100 people.
- Deal with complaints and issues with a positive attitude.
Education
B.A. - Criminology, Law and Society Specialist
UNIVERSITY OF TORONTO
MISSISSAUGA, On01.2021
BISHOP RYAN CATHOLIC SECONDARY SCHOOL
HAMILTON, On01.2016
Skills
- Bilingual in Spanish and English
- Strong Leadership Skills
- Budgeting Control
- Strategic Planning
- Relationship Building
- Expert in Microsoft Office with a focus in Excel
References
References available upon request.
Timeline
Flight Attendant
Air Canada
07.2022 - Current
People Operations Planner
Apple
03.2022 - 05.2023
Product Specialist
Apple
09.2019 - 03.2022
Server
Rec Room
02.2019 - 01.2020
B.A. - Criminology, Law and Society Specialist
UNIVERSITY OF TORONTO
BISHOP RYAN CATHOLIC SECONDARY SCHOOL
Similar Profiles
Karam ChohanKaram Chohan
Ramp Agent at Air CanadaRamp Agent at Air Canada
Annie LucAnnie Luc
Agent de bord at Air CanadaAgent de bord at Air Canada
SULWA ALISULWA ALI
FLIGHT ATTENDANT at Air CanadaFLIGHT ATTENDANT at Air Canada
Emily ZacherEmily Zacher
Cabin Crew Manager at Air CanadaCabin Crew Manager at Air Canada
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square