Laura Alvear

• Tracking hours/payroll
• Advise Employer of any absences, holidays, holiday requests, lateness's etc.,
• Prepare hours for payroll and send them to Employer to enable her to process the pay on ADP.
• Keep track of the hours on an Excel document and send to my employer.
• Every Wednesday/Thursday morning I receive the workers’ hours to calculate the breakdown of cash., advise owner on an excel denomination sheet so he knows how much cash to print on Thursdays'.
• On Thursdays, I print up the worker's labels for their envelopes, count the cash and divide it accordingly to give to supervisor.
• I am the contact person between the insurance brokers for all buildings and Employer for which I review, update or renew our building insurance.
• I am the person to cancel insurance when a building is sold and ensure any credits are provided through the insurance broker.
• I also handle the property insurance for both owner's homes or cars. I receive their yearly renewals and review/renew and ensure all is paid accordingly.
• It is is my job to know in advance when the insurance expires, get in touch with the broker/s and answer all their questions related to the buildings. (Filling out a detailed questionnaire regarding renovations, rent rolls, etc.,
• I am the liaison between the owner and real-estate brokers when Selling a property. Ensuring that all necessary documents are sent out.
• I am also the one that needs to cancel Coin-o-Matic, coordinate key exchanges etc.,
• I handle all tickets that need to be paid for owners along with any invoices and ensuring owner pays his municipal/school taxes for his properties.
• I compile tax documents for both employers and provide all to our accountant.
• I compile and provide any pertinent documents to the banks for financing when buying a new property.
• I have access to employer's emails where I must keep track of who is sending her messages, which ones are important and remind her on a regular basis of things that need to be done.
• Verify that certain bills are paid or not, ask the accounting department and get back to my employer about that.
• Checking that all office, kitchen, or overall supplies(toilet paper, milk etc.,) are replenished when necessary. I am also the go-to person when someone needs any office supplies.
• Keep track of birthdays and coordinate the gifts, decorations, and desserts for each employee.
• Coordinate gifts with all employees according to budget and place orders, gift wrap.
• Organize Christmas dinners and office Xmas lunches etc.,
• Handle reception line, which entails answering any incoming calls and answering questions or redirecting calls.
• Handling all intercom calls(buzz people into the building).
• The 1st point of contact for the bailiff, couriers, mailman etc., ensuring all mail is allocated properly.
• Handle any mail forwarding for employer or send some payments via registered mail at the post office.
• Set up any zoom meetings with reminders.
• Make any medical/dental appointments for both employers.
• Submitting claims through the Group insurance Portal.
• Handle all Group insurance issues - negotiate premiums, plans, updating employee plans or cancelling benefits.
• Provide Human Resources support when employees leave - issue letters, deal with Employment insurance etc.,
• I handle updating the Company's "Resolution of Board of Directors" for each building.
• Deal with lawyer for CNSST files.
• Sometimes, I place orders for Technician supervisor. (lights, etc.,)
• Responsible in placing ads for new hires and filtering them for the hiring department.
• Deal with any Regie Du Batiment(RBQ) issues - Discuss with Technician Supervisor and ensure City inspections are up to code

Answered calls from tenants and created work orders through a software called Maximo.

Handled any incoming emails coming from the tenant's Call Centre and created work orders in Maximo based on the criteria provided.

Created numerous Excel reports on a regular basis following building technician's over-time hours, non-billable work orders, etc.,

Closed billable work orders in a software call Real Suite that was shared between us and the tenant's Call Centre to exchange information about related work orders.

Reponsible in closing off any completed work orders in Maximo on a regular basis.

Created letters and procedure instructions to provide to other staff in our other locations using Word.

Created the on-going Monthly work orders for assigned buildings.

Handled incoming calls for and prospective renters and provided information about existing rentals.

Visited available apartments with prospective tenants.

Handled all advertising for our apartment rentals in newspapers, online and university web sites.

Took care of any tenant complaints and allocated and necessary work between our building technicians.

Placed ads for hiring building technicians.

Was responsible in handling all rent collection from over 300+ tenants.

Ensured that all cash/check rent payments was properly counted balanced and accounted for, before submitting it to the landlord.

Contacted tenants or tenant's guarantors to discuss late rent payments, eviction etc.,

Signed leases with new tenants.

• Prospecting and cold calling Freight Forwarders to introduce our own software that allows their business to create insurance certificates on-line in order to facilitate their business.
  

•[Product or Service] knowledge of our product and Troubleshooting with clients.