Laura Alvarez
Victorville
Summary
Bilingual individual & energetic professional with a background in food & customer service. Expertise in fast-paced settings. Skilled in dishwashing and cleaning with good knowledge of kitchen operations. Punctual team player with clear communication skills and flexibility to work evenings and weekends. Successful at building relationships with customers to increase loyalty and repeated business. Great multitasking and customer service.
Overview
13
13
years of professional experience
Work History
Catering Server
Jose's Catering & Party Services
Victorville
03.2023 - Current
- Managed food preparation for large events, ensuring timely service and variety.
- Addressed customer complaints directly, providing innovative solutions to enhance satisfaction.
- Followed safety protocols when operating kitchen equipment to prevent injuries.
- Developed and enforced standards for safety, quality, and consistency in food service.
- Collaborated with team members to meet order deadlines efficiently.
Housekeeping
Rosa's House Keeping
Pomona
03.2018 - 03.2025
- Performed housekeeping duties, including sweeping, mopping, dishes, laundry, vacuuming, dusting, organizing rooms, and meal preparation.
- Managed inventories of supplies for housekeeping staff.
- Maintained a clean working environment, and regularly repaired or replaced cleaning equipment as needed.
- Responded promptly to customer requests regarding housekeeping needs.
- Supervised housekeeping staff to ensure cleanliness standards were met.
- Resolved customer service issues related to housekeeping services promptly.
Cashier
Warehouse Shoe Sale
Lynwood
06.2012 - 11.2017
- Maintained cleanliness of checkout area including countertops, registers, and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
La Universidad Espana Y Mexico
CDMX, Mexico08-2007
Skills
- Food preparation
- Customer service
- Safety protocols
- Inventory management
- Event coordination
- Team collaboration
Timeline
Catering Server
Jose's Catering & Party Services
03.2023 - Current
Housekeeping
Rosa's House Keeping
03.2018 - 03.2025
Cashier
Warehouse Shoe Sale
06.2012 - 11.2017
High School Diploma -
La Universidad Espana Y Mexico
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