Laura Alonso Cruz
Maple,ON
Summary
Adept in diagnostic testing and maintaining composure under pressure, I excel in customer service and team collaboration, as demonstrated during my tenure at Gta's Finest Restoration Service Inc. Recognized for outstanding productivity and excellence, I leverage bilingual proficiency and a passion for teamwork to deliver exceptional results.
Overview
7
7
years of professional experience
Work History
Lead Technician
Gta's Finest Restoration Service Inc.
08.2020 - Current
- over 4 years of experience in costumer service,packing general labour.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Assisted in all areas of workplace, including boxing assembling, labeling, recordkeeping and inventory.
- Communicates with clients and provides updates on project progress.
Waitress
Hotel Pullman Cayo
02.2018 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Ensuring that every guest is treated with honesty, integrity and respect, while creating long lasting client based relationships.
- Effectively communicating with the chef/management regarding customer allergies, dietary needs and other special requests
Education
FIRE & SMOKE DAMAGE RESTORATION -
IICRC
Toronto06-2023
Skills
- Testing and repair
- Diagnostic testing
- Greeting guests
- Fully proficient in English and Spanish as a second language
- Developed the skills to multi-task, meet deadlines, and contribute quality work in an academic and workplace environment
- Passionate about teamwork and interactive working environments
- Punctual and very team oriented
Languages
English
Advanced (C1)
Spanish
Native or Bilingual
Timeline
Lead Technician
Gta's Finest Restoration Service Inc.
08.2020 - Current
Waitress
Hotel Pullman Cayo
02.2018 - 01.2020
FIRE & SMOKE DAMAGE RESTORATION -
IICRC
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