Laura A. Hernandez
San Jose
Summary
Detail-oriented, organized, and proactive professional with a robust background in patient care, seeking to leverage expertise to enhance quality care and drive improvement initiatives within the healthcare system. Demonstrates strong analytical, communication and teamwork skills, with proven ability to quickly adapt to new environments. Recognized for a positive attitude and dedication to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator III/ Clinical Assistant
Stanford Health Care
Palo Alto, CA
08.2018 - Current
- Review referrals for patient’s consideration to be placed on Liver Transplant waitlist.
- Coordinate patient’s Liver Transplant and Living Donor Evaluation within 2-3 days.
- Track patient process and take steps to support patient completion of evaluation.
- Obtain, gather, and input medical records.
- Professional documentation into Epic.
- Assist doctors and nurses with interviewing the patient prior to visits.
- Review medication list and records with patients.
* Service line member in the Solid Organ Ambulatory Shared Leadership Council 2022- Present
Lead Medical Assistant
Los Robles Professional Group
Los Gatos, CA
11.2016 - 07.2018
- Assist patient’s in scheduling appointments.
- Provide support in obtaining insurance authorization for procedures and medication.
- Inform patients of medication changes, blood test and exam/procedure results.
- Perform small clinical procedures such as injections and EKG’s
Sales associate
Nordstrom Rack
San Jose, CA
11.2013 - 11.2016
- Attend customer’s needs and questions
- Receive calls from customers and provide service for orders
- Maintain store items and a clean shopping environment
- Resolve customer issues while giving quality service
Education
Bachelors of Science - Health Science
California State University, East Bay
06-2018
Medical Assisting, Certificate - undefined
Carrington College
San Jose, CA11-2016
Skills
- Proficient in Epic standards
- Healthcare terminology
- Patient information tracking
- Professional Documentation
- Organizational recordkeeping
- Coordinating and Planning skills
- Critical thinking skills
- Detail-oriented approach
- Verbal and written communication
- Experienced with Microsoft Office applications
- Bilingual- English/Spanish
- Administer medical procedures including vitals and injections
- CPR Certified
Timeline
Patient Care Coordinator III/ Clinical Assistant
Stanford Health Care
08.2018 - Current
Lead Medical Assistant
Los Robles Professional Group
11.2016 - 07.2018
Sales associate
Nordstrom Rack
11.2013 - 11.2016
Medical Assisting, Certificate - undefined
Carrington College
Bachelors of Science - Health Science
California State University, East Bay