Summary
Overview
Work History
Education
Skills
Timeline
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Laura Agudelo Ortiz

Laura Agudelo Ortiz

Toronto,ON

Summary

Energetic Business Administrator with 2 years of banking experience, 1 year account payable and auditing experience, and experience in postsecondary education from Canada. Organized and dedicated Business Administrator with proven track record of providing exceptional customer service in fast-paced environments and banking. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Crew Member

HU-A-KAM ENTERPRISES, McDonald's
11.2022 - Current
  • Worked front counter, took orders and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.

Homestay Ambassador (Covering a medical leave)

ILAC
02.2023 - 04.2023
  • Requested information from families who want to become a Homestay with ILAC
  • Requested information from families for documents that are missing in EDMISS
  • Helped students at the Homestay desk with questions,complaints and claims about the Homestay.

GBS Intermed Account Payable Associate

UPS
07.2021 - 07.2022
  • Entered at least 50 invoices a day in oracle
  • Audited the information of the invoices that was entered in the oracle system daily.
  • Matched purchase orders with invoices and recorded necessary information.

Integral Senior Services Advisor

Adecco, BBVA Bank
09.2019 - 07.2021
  • Advised and served the bank's clients on commercial and operational issues
  • Provided them with advice, consultation and financial direction.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.

Education

Diploma - Business Administration

ILAC International College
Toronto, ON
08.2022 - Current

Bachelor of Science - Business Administration

Universidad Catolica Luis Amigó
Medellin
08.2014 - 06.2019

Skills

  • Customer Services
  • Data Entry
  • Data Analysis
  • Teamwork skills
  • Microsoft Office: Word, Excel, Power Point
  • Power Bi
  • Leadership skills
  • Verbal and Written Communication
  • Process Payments
  • Cash Handling

Timeline

Homestay Ambassador (Covering a medical leave)

ILAC
02.2023 - 04.2023

Crew Member

HU-A-KAM ENTERPRISES, McDonald's
11.2022 - Current

Diploma - Business Administration

ILAC International College
08.2022 - Current

GBS Intermed Account Payable Associate

UPS
07.2021 - 07.2022

Integral Senior Services Advisor

Adecco, BBVA Bank
09.2019 - 07.2021

Bachelor of Science - Business Administration

Universidad Catolica Luis Amigó
08.2014 - 06.2019

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Laura Agudelo Ortiz