Laura Acker
Summary
Dedicated and enthusiastic HR professional with a proven track record at CPSA, skilled in recruitment strategies and enhancing tem member relations through excellent customer service skills. Skilled in MS Office & Adobe, demonstrating exceptional written & verbal communication and a results-oriented approach. Thrives in a fast-paced environment, supporting both the senior leadership team and team members to help achieve CPSA's organizational strategy .
Overview
26
26
years of professional experience
Work History
Coordinator, People & Culture
College of Physicians & Surgeons of Alberta (CPSA)
12.2012 - Current
- Lead and coordinate all recruitment and selection activities for the internal and external recruitment process for mid to senior level positions.
- Ensure recruitment strategies and processes are applied with an EDI lens to limit unconscious bias.
- Proactively work with leadership on position management and team member replacement strategies.
- Develop and update CPSA's recruitment philosophy and strategy and communicate/educate hiring leaders and team members.
- Lead the creation and maintenance of employment contracts.
- Manage the applicant tracking system.
- Track, analyze, and report on various P&C metrics.
- Manage the maternity and parental leave process for all team members.
- Co-lead Crucial Conversations for internal team members.
- Work collaboratively with the P&C team to support P&C programs/projects, business activities, and overall CPSA strategy.
Human Resources Coordinator, Benefit & Records
St. Joseph's Healthcare Hamilton
08.2010 - 08.2012
- Responsible for collection and entry of new hire documentation & benefit information; conducted new hire orientation sessions.
- Assisted employees with inquiries related to benefits/pension, policies, and collective agreements.
- Managed complex administration of group insurance plans including health/dental disability, and pension.
- Administered long-term disability claims by compiling LTD information for employee package preparation, monthly statistical reporting & distribution, and monthly reporting of LTD-RRSP monies to insurance company.
- Managed employee data changes related to internal job changes, status changes, leaves of absence, and return to work.
- Prepared routine correspondence including leave of absence, employment verification, clinical experience, and bereavement letters.
- Performed cross-functional duties for WSIB Coordinator including all required reporting.
Human Resources Assistant, Recruitment & Employee
St. Joseph's Healthcare Hamilton
01.2006 - 08.2010
- Managed recruitment process of administrative positions including posting positions, responding to inquiries, screening and testing applicants, preparing applicant packages for hiring managers, offer letters, and arranging onboarding appointments.
- Managed grievance process for four bargaining units, maintained status through electronic log for statistical reporting.
- Supported Employee/Labour Relations team with calendar management, document preparation for grievance discussions and arbitration, various employee reports, and correspondence of a highly confidential and sensitive nature.
- Coordinated monetary grievance settlements with payroll department.
- Coordinated annual verification renewal process for all nursing positions liaising with nurse managers, administrative directors, and College of Nurses of Ontario as necessary.
Human Resources Administrator
Disabled & Aged Regional Transit System
09.2003 - 01.2006
- Assisted in the recruitment and selection process of new employees including posting of positions, coordinating interviews, preparing offer letters, and performing new hire orientations.
- Accurately tracked and analyzed employee information including absenteeism, vacation, and leave of absence requests ensuring compliance with collective agreements, and advising management of any potential areas of concern.
- Interpreted collective agreements to assist management with dispute resolution, grievance mediation, arbitration, and collective bargaining.
- Tracked and processed all grievances through grievance process for two bargaining groups including file creation, preparing managerial response for review, and preparing files for mediation and/or arbitration.
- Prepared all letters of discipline and termination at management discretion.
- Participated on the Joint Health & Safety Committee recording minutes and coordinating follow-up on required action items.
Executive Assistant
Disabled & Aged Regional Transit System
11.1998 - 09.2003
- Maintained daily timecards and processed bi-weekly payroll for salaried and hourly employees ensuring compliance with collective agreements, Employment Standards, and payroll policies with a high degree of accuracy.
- Generated standard payroll reports and special request reports for management.
- Streamlined communication by managing emails, phone calls, and scheduling appointments for management team.
- Assisted management team with compilation, development, and implementation of organizational policies and procedures.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Facilitated logistics of meeting and retreat arrangements.
- Handled confidential and sensitive information with discretion and tact.
Education
Certified Crucial Conversations Trainer -
Crucial Learning
2022
Designation - Registered Professional Recruiter (RPR)
Institute of Professional Management
2016
Certificate Program - Human Resources Management (Honours)
Mohawk College of Applied Arts And Technology
Hamilton, ON2006
Diploma - Business Administration (Honours)
Mohawk College of Applied Arts And Technology
Hamilton, ON1995
Skills
Administrative Leadership
Excellent Written & Verbal Communication
Customer Service
Work Planning & Prioritization
Project Support & Coordination
Multitasking & Organization
Strong Attention to Detail
Results Oriented
Discretion & Confidentiality
Strong Computer Skills including MS Office & Adobe
Timeline
Coordinator, People & Culture
College of Physicians & Surgeons of Alberta (CPSA)
12.2012 - Current
Human Resources Coordinator, Benefit & Records
St. Joseph's Healthcare Hamilton
08.2010 - 08.2012
Human Resources Assistant, Recruitment & Employee
St. Joseph's Healthcare Hamilton
01.2006 - 08.2010
Human Resources Administrator
Disabled & Aged Regional Transit System
09.2003 - 01.2006
Executive Assistant
Disabled & Aged Regional Transit System
11.1998 - 09.2003
Certified Crucial Conversations Trainer -
Crucial Learning
Designation - Registered Professional Recruiter (RPR)
Institute of Professional Management
Certificate Program - Human Resources Management (Honours)
Mohawk College of Applied Arts And Technology
Diploma - Business Administration (Honours)
Mohawk College of Applied Arts And Technology
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