Summary
Overview
Work History
Education
Skills
Timeline
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Laughing Fool

Nanaimo,British Columbia

Summary

Enthusiastic artist with extensive experience in freelance and commission-based work, adept at adapting to various styles and meeting tight deadlines. Familiar with game development pipelines and workflows through roles as a support and QA specialist. Excels in both team environments and working independently with little supervision. Skilled in communication, time management, and task prioritization.

Overview

7
7
years of professional experience

Work History

Community Support Specialist

Cloudhead Games
01.2022 - Current
  • Streamlined administrative processes for enhanced service efficiency
  • Provided crisis intervention using de-escalation techniques
  • Created public-facing Player Guides for Pistol Whip and its modding tools (Pistol Mix)
  • Managed game updates, hotfixes, and announcements on the store and Discord
  • Developed and implemented a Zendesk Support system for Cloudhead IPs

Freelance Digital Illustrator

Self Employed
09.2017 - Current


  • Met with customers to determine project needs, prepared proposals, production schedules, scopes of work, and budgets
  • Created a personalized commission workflow for client input from initial sketches to final details
  • Streamlined workflow with efficient digital illustration techniques and software tools for multiple poses
  • Created player commissioned customized apparel items for Lorwolf and Flightrising, using Procreate and Clip Studio Paint
  • Occasionally utilized ZBrush, Blender, SpeedTree, and Unreal for complex designs in 2D and 3D
  • Adapted to different styles per client needs

LDRLY Community Representative

LDRLY Games
02.2020 - 12.2021
  • De-escalated customer concerns, maintaining a calm, friendly demeanor
  • Managed customer inquiries, documented bugs, offered technical support, and created Zendesk macros and automations
  • Communicated department needs and customer feedback to management
  • Handled documentation, help desk creation, and support structure for two game launches
  • Moderated and provided tech support on social media, creating community-focused posts to update players
  • Implemented and improved workflows to maximize ticket turn-around time and customer satisfaction

Bakery Clerk

Thrifty Foods
08.2017 - 02.2020
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Fielded incoming calls to the bakery, answered questions, arranged appointments and took custom order requests.
  • Managed and closed down the bakery during closing hours, running the department without supervision.

Education

Certificate - Business Management

Vancouver Island University
12.2017

High School Diploma -

Nanaimo District Secondary School
06.2016

Skills

  • Procreate
  • Clip Studio Paint
  • ZBrush
  • Blender
  • Unreal and Unity Game
  • Zendesk Support
  • Mobile Game Support
  • Social Media Management
  • Discord Server Administration

Timeline

Community Support Specialist

Cloudhead Games
01.2022 - Current

LDRLY Community Representative

LDRLY Games
02.2020 - 12.2021

Freelance Digital Illustrator

Self Employed
09.2017 - Current

Bakery Clerk

Thrifty Foods
08.2017 - 02.2020

Certificate - Business Management

Vancouver Island University

High School Diploma -

Nanaimo District Secondary School

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Laughing Fool