LaTrinda Harris
Oakland
Summary
Adept at enhancing customer satisfaction, I leveraged my problem-solving skills and attention to detail at SF Solutions to streamline front desk operations, significantly reducing double bookings. My proficiency in data entry and commitment to professional service have consistently elevated client experiences, showcasing my ability to excel in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
SF Solutions
02.2020 - 04.2023
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Intake Specialist
Washington Inventory Service
05.2017 - 03.2019
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
Front Desk Receptionist
H&r Block
02.2014 - 11.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Receptionist
SF Solutions
01.2010 - 01.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate of Arts - Medical Assistant
Carrington College
Emeryville, CA01-2006
High School Diploma -
Castlemont High School
Oakland, CA06-1992
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Telephone etiquette
- Cash handling
- Problem-solving skills
- Team collaboration
- Scheduling
Timeline
Front Desk Receptionist
SF Solutions
02.2020 - 04.2023
Intake Specialist
Washington Inventory Service
05.2017 - 03.2019
Front Desk Receptionist
H&r Block
02.2014 - 11.2017
Front Desk Receptionist
SF Solutions
01.2010 - 01.2013
Associate of Arts - Medical Assistant
Carrington College
High School Diploma -
Castlemont High School
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