Summary
Overview
Work History
Education
Skills
Timeline
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LaTresha Monik Shephard

Los Angeles

Summary

Motivated and versatile Customer Service & Operations Professional with over 10 years of experience leading teams, managing fast-paced environments, and delivering exceptional service in both retail and caregiving roles. Adept at team supervision, workflow optimization, customer engagement, and resolving conflicts. Known for consistent performance in meeting service goals and driving improvements in efficiency and satisfaction. Actively seeking to bring strong leadership, organizational, and communication skills to a progressive organization in customer service, sales, operations, or public service sectors.

Overview

19
19
years of professional experience

Work History

Operations Manager & Print Services Supervisor

Staples
05.2023 - Current
  • - Lead and manage all aspects of store operations including print production, scheduling, and daily team direction.
  • - Train new hires and supervise ongoing employee development in customer service and production standards.
  • - Handle escalated customer issues with professionalism and resolution-focused communication.
  • - Drive sales through efficient workflows, upselling services, and proactive engagement with business clients.
  • - Oversee compliance, store safety protocols, and equipment troubleshooting to ensure seamless operations.

Care Provider

IHSS
03.2023 - 02.2024
  • - Assist clients with daily living tasks and monitor vital signs to ensure consistent care.
  • - Deliver emotional support and companionship to elderly or chronically ill individuals.
  • - Document care updates and changes in condition for case managers and healthcare providers.

Lead Sales Associate

Kmart, Sears Holding
07.2015 - 12.2016
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Handled cash register operations and customer transactions to process payments.
  • Performed inventory control procedures to manage stock.
  • Developed and maintained knowledge of current sales and promotions.

Garden Asssocite

Home Depot
07.2011 - 10.2011
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Sales Associate

Macys
09.2009 - 12.2009
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Customer Service Specialist

Target
08.2006 - 03.2008
  • - Provided direct support for customer inquiries and returns in a high-volume environment.
  • - Maintained knowledge of promotions and policies to educate customers effectively.
  • - Handled register operations and daily reconciliations with accuracy.

Education

Medical Assisting -

Everest College
03.2009

High School Diploma - undefined

Crenshaw High School
06.2006

Skills

  • - Customer Service Excellence
  • - Retail & Print Operations Management
  • - Conflict Resolution & De-escalation
  • - Leadership & Team Supervision
  • - Workflow Optimization
  • - Public Interaction & Communication
  • - Cash Handling & POS Systems
  • - Time Management & Multitasking
  • - Safety & Compliance Protocols
  • - Documentation & Recordkeeping
  • - Problem Solving & Critical Thinking
  • - Inventory Control & Visual Merchandising

Timeline

Operations Manager & Print Services Supervisor

Staples
05.2023 - Current

Care Provider

IHSS
03.2023 - 02.2024

Lead Sales Associate

Kmart, Sears Holding
07.2015 - 12.2016

Garden Asssocite

Home Depot
07.2011 - 10.2011

Sales Associate

Macys
09.2009 - 12.2009

Customer Service Specialist

Target
08.2006 - 03.2008

High School Diploma - undefined

Crenshaw High School

Medical Assisting -

Everest College

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LaTresha Monik Shephard