Summary
Overview
Work History
Education
Skills
Timeline
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Latrell Glaze

Toronto,ON

Summary

To obtain a position where I can maximize my social and productive assets in a challenging work environment, to accomplish the company goals.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Five Guys
02.2018 - 09.2019
  • Maintained reports of transactions and greeted customers when entering and leaving establishment
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Increased Health and Safety management
  • Trained across kitchen
  • Made customer orders in a timely manner
  • Counted money in drawers at beginning and end of each shift.

Team Lead

H&M
10.2019 - Current
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet their needs
  • Implemented up-selling strategies such as moving best selling merchandise to vocal points of the establishment to boost revenue
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Audited team performance and compliance with staff and customers
  • Identified stock imperfections, and noted production concerns based on regular inspections.

Education

High School Diploma -

Runnymede Collegiate Institute
Toronto, ON

Skills

  • Adaptability
  • Strong work ethic
  • Excellent interpersonal and Communication skills
  • 5 year experience in customer relations
  • Great computer skills
  • Work well in fast paced environment

Timeline

Team Lead

H&M
10.2019 - Current

Customer Service Cashier

Five Guys
02.2018 - 09.2019

High School Diploma -

Runnymede Collegiate Institute

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Latrell Glaze