Latrell Glaze
Toronto,ON
Summary
To obtain a position where I can maximize my social and productive assets in a challenging work environment, to accomplish the company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Five Guys
02.2018 - 09.2019
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Maintained current knowledge of store promotions and highlighted sales to customers
- Resolved customer complaints and maintained clean and tidy checkout area
- Increased Health and Safety management
- Trained across kitchen
- Made customer orders in a timely manner
- Counted money in drawers at beginning and end of each shift.
Team Lead
H&M
10.2019 - Current
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet their needs
- Implemented up-selling strategies such as moving best selling merchandise to vocal points of the establishment to boost revenue
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Trained new team members by relaying information on company procedures and safety requirements.
- Audited team performance and compliance with staff and customers
- Identified stock imperfections, and noted production concerns based on regular inspections.
Education
High School Diploma -
Runnymede Collegiate Institute
Toronto, ONSkills
- Adaptability
- Strong work ethic
- Excellent interpersonal and Communication skills
- 5 year experience in customer relations
- Great computer skills
- Work well in fast paced environment
Timeline
Team Lead
H&M
10.2019 - Current
Customer Service Cashier
Five Guys
02.2018 - 09.2019
High School Diploma -
Runnymede Collegiate Institute