Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latoyia Gerro

Antigonish,NS

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver. Highly committed with hardworking mentality to maintain quality of services and products. Accustomed to working with multiple entities to achieve business goals for logistics efficiency. Works quickly and maintains focus while providing top-notch customer service. Offering 7+ years of experience in managing shipment, receipt and organization of business supplies. Adapt in controlling and auditing inventory to maintain accuracy and minimize losses. Seeking dynamic, challenging role with room for advancement.

Overview

19
19
years of professional experience

Work History

Automotive Service Manager

Canadian Tire
06.2023 - Current
  • Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
  • Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
  • Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.

Logistics Manager/Computer Operator

Canadian Tire
01.2017 - Current
  • Contributed to the success of the store by communicating the business objectives of the Associate Dealer to my team.
  • Responsible for managing and leading the warehouse team in providing high quality workmanship and service through the smooth flow of merchandise from floor to customer.
  • Maintained diligent management of the claims process within the store.

African Literature Teacher Assistant

East Antigonish Education Centre
02.2010 - 06.2016
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.


Continuing Care Assistant

R K MacDonald Nursing Home
06.2005 - 03.2010
  • Promoted patient independence through individualized personal care plans.
  • Maintained a clean and organized environment to support infection control measures.
  • Participated in staff meetings and trainings for professional development and continuous improvement of skills.
  • Enhanced patient comfort by providing attentive and compassionate care.

Education

License Certificate - Continuing Care Assistant

NSCC Strait Area Campus
Port Hawkesbury, NS
05.2005

High School Diploma -

East Antigonish Education Centre/Academy
Monastery, NS
06.2004

Skills

  • Conducted research to address shipping errors and packaging mistakes
  • Handled as well as directed day to day shipping and receiving of wide range of products daily`
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
  • Used POS system to process sales, returns, online orders and gift card activations
  • Assisted customers with prompt and polite support in person and via telephone
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Prepared variety of different written communications, report and documents
  • Monitored company inventory to keep stock levels and databases updated
  • Received and processed stock into inventory management system
  • Staff Training and Development
  • Schedule Preparation

Timeline

Automotive Service Manager

Canadian Tire
06.2023 - Current

Logistics Manager/Computer Operator

Canadian Tire
01.2017 - Current

African Literature Teacher Assistant

East Antigonish Education Centre
02.2010 - 06.2016

Continuing Care Assistant

R K MacDonald Nursing Home
06.2005 - 03.2010

License Certificate - Continuing Care Assistant

NSCC Strait Area Campus

High School Diploma -

East Antigonish Education Centre/Academy
Latoyia Gerro