LaToya Thompson
Fresno
Summary
Detail-oriented cashier with a proven track record in transaction accuracy and customer satisfaction. Committed to maintaining safety protocols while providing exceptional service.
Overview
26
26
years of professional experience
Work History
Cashier
7eleven
Fresno
09.2024 - Current
- Operated cash register and processed customer transactions efficiently.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted customers with product inquiries and provided excellent service.
Cashier
7eleven
Fresno
11.2018 - 07.2023
- Operated cash register and processed customer transactions efficiently.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted customers with product inquiries and provided excellent service.
- Stocked shelves and organized merchandise to enhance store appearance.
- Ensured cleanliness of work area and adhered to safety protocols.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Security Officer
CSC Security
Fresno
06.2018 - 07.2020
- Monitored entrances and exits to ensure safety protocols were followed.
- Conducted routine patrols to prevent unauthorized access and disturbances.
- Assisted in developing security policies to enhance workplace safety measures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Ticket Agent
Greyhound Bus Station
Fresno
05.2007 - 10.2010
- Assisted customers in purchasing tickets and selecting travel options.
- Managed ticket sales using computerized reservation systems efficiently.
- Provided information about schedules, routes, and fare policies to travelers.
- Handled customer inquiries and resolved issues promptly and professionally.
- Coordinated with bus drivers to ensure timely departures and arrivals.
- Processed refunds and exchanges according to company policies accurately.
- Checked luggage and directed passengers to concourses and piers.
- Collected baggage fees, excess baggage charges and other applicable fees from passengers.
- Created labels for checked bags according to airline policy.
- Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
- Printed boarding passes for departing flights according to flight schedule.
sales Representative
Executech Communication
Fresno
03.2005 - 12.2007
- Developed relationships with clients to enhance customer satisfaction and loyalty.
- Analyzed market trends to identify new sales opportunities and customer needs.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Created detailed reports on daily, weekly, and monthly sales activity.
Cashier
Walmart
Fresno
05.2003 - 03.2005
- Operated cash register and processed customer transactions efficiently.
- Maintained accurate cash drawer and balanced at shift end.
- Assisted customers with product inquiries and provided excellent service.
- Handled customer complaints and resolved issues promptly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Kentucky Fried Chicken
Fresno
03.2000 - 04.2002
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
McLane High School
Fresno, CA08-1997
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FLSkills
- Cash register operation
- Customer transaction processing
- POS system management
- Cash drawer balancing
- Product knowledge
- Customer relationship management
Timeline
Cashier
7eleven
09.2024 - Current
Cashier
7eleven
11.2018 - 07.2023
Security Officer
CSC Security
06.2018 - 07.2020
Ticket Agent
Greyhound Bus Station
05.2007 - 10.2010
sales Representative
Executech Communication
03.2005 - 12.2007
Cashier
Walmart
05.2003 - 03.2005
Cashier
Kentucky Fried Chicken
03.2000 - 04.2002
High School Diploma -
McLane High School
Some College (No Degree) - Medical Billing And Coding
Ultimate Medical Academy