Latoya Scott
San Bernardino
Summary
Developed exceptional communication and organizational skills in customer-focused environment, seeking to transition into new field. Demonstrated ability to manage client interactions and maintain detailed records using CRM software. Focused on leveraging these skills to contribute to dynamic and collaborative team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Appointment Setter
Styles by Scott
09.2017 - 01.2024
Set appointments on computer for styling. Collecting information from clients to secure appointments with stylist.
Security Guard Officer
BMW Security
06.2016 - 08.2019
Patrols and Guard premises. Allowing access to permitted personnel , while documenting everyone who enter and leave property.
Data Entry Clerk
GC Services
09.2005 - 03.2016
compliance with collections. working with bankruptcies, crediting accounts, Overseeing death certificates, updating information into computer after review while monitoring all accounts.
Education
Cosmetology
Marinello School of Beauty
San Bernardino, CA12-2017
No Degree - Business Administration
San Bernardino Valley College
San Bernardino, CA05-2004
Skills
Customer service, styling,managing,and training
- Positive attitude
- Time management
- Client relationship management
- Setting appointments
- Computer skills
- Sales support
- Goal oriented
- Outbound calling
- Outgoing and friendly
- Incoming call reception
- Payment processing
- Willingness to learn
- Teamwork and collaboration
- Relationship building
- Problem-solving
- Lead qualification
- Follow-up skills
- Promoting brands
Certification
- Child Development Associate (CDA) Certificate
- ServSafe Food Handler's Certification
- CPR/AED Certification
Timeline
Appointment Setter
Styles by Scott
09.2017 - 01.2024
Security Guard Officer
BMW Security
06.2016 - 08.2019
Data Entry Clerk
GC Services
09.2005 - 03.2016
Cosmetology
Marinello School of Beauty
No Degree - Business Administration
San Bernardino Valley College
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