LATOYA PUSEY
Toronto,Canada
Summary
Dedicated and detail-oriented professional with a strong background in customer service, administrative coordination, and front desk operations. Seeking to leverage 10+ years of experience in assisting diverse communities, managing front desk services, and supporting campus operations. Committed to delivering exceptional service, ensuring guest and student satisfaction, and contributing to a well-organized and safe working environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Contracted Parking Security Guard
Paragon Security / Humber College
11.2013 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day to day duties accurately and efficiently
- Maintained order and safety in managing and directing 200+ of vehicles traffic per day
- Made initial contact regarding parking matters and correcting errors identified client accounts
- Generated financial reports including preparing deposit reports, journal entries and invoices
- Optimized parking sales and permits through administrative work alongside parking coordinators and site managers
- Operated Entervo and ParkAdmin software's
- Dispatched mobile officers to incidents and proactively enforced City of Toronto Parking violation by-laws
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Acted as the first point of contact for general inquiries regarding parking and ticketing
Cashier
Superstore
07.2012 - 03.2013
- Assisted customers in finding products and answered questions about merchandise
- Established and identified prices of goods using calculators, cash registers, or optical price scanners
Level II Dental Assistant
Yonge and 7 Dental Office
08.2009 - 06.2012
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient
- Took dental x-rays and prepared for dentists to review
- Gathered and reviewed patient records, data and history to share with dentists for quick and accurate patient assessments and treatment
Education
Level II Dental Assistant Diploma -
Medix College
01.2009
High School Diploma -
King City Secondary School
01.2004
Skills
- Advanced customer service
- Interpersonal skills
- Adaptability
- Organizational skills
- Inventory Management
- Microsoft Office
- Word
- Excel
- Outlook
Certification
- Mental Health First Aid Basic
- Standard First Aid with CPR C & AED
- Emergency Response Training
Timeline
Contracted Parking Security Guard
Paragon Security / Humber College
11.2013 - Current
Cashier
Superstore
07.2012 - 03.2013
Level II Dental Assistant
Yonge and 7 Dental Office
08.2009 - 06.2012
High School Diploma -
King City Secondary School
Level II Dental Assistant Diploma -
Medix College
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