Latoya Livingston
Sacramento
Summary
A compassionate and motivated worker known for high productivity and efficient task completion. Excel in communication, empathy, and problem-solving to positively impact lives in challenging environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Shelter Attendant
Shelter Inc
08.2021 - Current
- Managed Phones
- Logs were updated of any concerning or unusual participant behavior as any info employees needed to know
- Responded promptly to resident complaints and ensured their comfort during their stay
- completed hourly rounds
- Greeted and assisted guests with check-in and check-out procedures, check bags
- Make certain all areas of the shelter were clean and organized at all times
- Help organize recreational activities for the participants staying at the shelter
Collection Specialist
Diamond Center
07.2018 - 09.2020
- Identified and contacted customers with overdue accounts to address payment status.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
Teaching Assistant/Aide Assistant
Childcare Careers
03.2014 - 11.2017
- Supervised students in the classrooms, hallways, cafeteria, gymnasium, the yard or on field trips
- Tutored and assisted children, individually or in small groups to help them master their assignments and reinforce learning
- observe students performance and recorded relevant data to better help the child
- Developed and implemented lesson plans
- Maintained a safe and orderly learning environment for all students
Education
High School Diploma -
Peoples High School
Vallejo, CA1999
Western Career College
Sacramento, CA 06.2006 - 05.2007
Skills
- Patience and Tolerance
- Dependable and Reliable
- Compassion and Empathy
- Good Listener
- Problem solving Abilities
- Team Player
Timeline
Shelter Attendant
Shelter Inc
08.2021 - Current
Collection Specialist
Diamond Center
07.2018 - 09.2020
Teaching Assistant/Aide Assistant
Childcare Careers
03.2014 - 11.2017
Western Career College
06.2006 - 05.2007
High School Diploma -
Peoples High School
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