Summary
Overview
Work History
Education
Skills
Highlight of Qualifications
Timeline
Generic

Latoya Kennedy

Brampton,Canada

Summary

Education professional with strong commitment to fostering academic growth and student development. Adept at designing and implementing curricula that meet diverse learning needs while promoting collaborative classroom environment. Known for reliability and adaptability, with focus on team collaboration and achieving educational goals through effective classroom management and communication skills.


Experienced with developing engaging lesson plans and fostering positive learning environment. Utilizes innovative teaching methods to meet diverse student needs. Strong understanding of classroom management and effective communication techniques.


Dedicated Educator experienced in creating and fostering learning environments for students to raise confidence and expand knowledge base. Dedicated to monitoring students' progress and ensuring each meets goals within pre-determined timespan. Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students from diverse backgrounds. Experienced developing engaging lesson plans and assessments to measure student progress.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

23
23
years of professional experience

Work History

Educator

Young Minds Preschool
12.2022 - Current
  • Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
  • Created and developed lesson plans to meet students' academic needs.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Collaborated with adults and children to provide safe and educational experience.
  • Chose materials and developed lesson plans to enhance skills for individual students.
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.

Lead Customer Service Representative

Payfare Inc.
01.2017 - 04.2020
  • Onboarding of clients into th system including training them to use the Payfare app (training in procedures and use of software)
  • Independently managed phone calls and answering emails from clients and/or potential clients, including directing the flow of information to other co-workers or supervisors if necessary
  • Concluded audits (reports) on clients' accounts to ensure accuracy of payments and balances; as well as editing co-workers' audits if necessary
  • Ensured client introductions are well managed and a positive client experience is created
  • Staying engaged and involved in networking and connecting with clients for feedback that can be later used for the improvement of applications and procedures (compile data and other information to provide to Operations Team and the IT Department)
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Waitress & Event Decorator

Gospel Café & Events Space
02.2011 - 09.2016
  • Assisted customers with meal orders
  • Opened and closed tilt, handled sales transactions
  • Responsible for implementation of event décor
  • Maintained accurate inventory and ensured store remained clean and safe
  • Supported needs of 6 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.

Lead Customer Service Representative

407 ETR Concession Company Ltd.
10.2001 - 08.2009
  • Answered general customer inquiries pertaining to trip details, handled personal and business accounts
  • Provided transponders/account balance inquiries and image verification
  • Successfully determine customers needs and wants at first point of contact
  • Make appropriate recommendations based on nature of the call
  • Effectively handle customer's concerns and complaints in a professional and decisive manner as a Resolution Specialist

Education

Diploma - Office Administration

Arianox Business And Technology College
North York, ON
05-1998

Skills

  • Customer service
  • Office Administration
  • Loan management
  • Classroom Management
  • Lesson Planning
  • Parent Interaction
  • Differentiated Instruction
  • Creative
  • Resourceful
  • Flexible
  • Adaptability
  • Positive attitude
  • Strong work ethic
  • Clear communicator
  • Logical communicator
  • Rapport building
  • Motivation
  • Organization
  • Communication
  • Problem solving
  • Computer literate
  • MS Office
  • Listening
  • Assisting
  • Community service

Highlight of Qualifications

  • Over 10 years of experience in the office environment Customer service / Office Administration / Loan management and Teaching
  • Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.
  • A clear and logical communicator, able to establish rapport with both clients and colleagues, and motivate individuals to achieve organizational objectives.
  • Good knowledge of customer service and teaching skills
  • Strong organization, communication and problem solving skills
  • Computer literate in Ms Office including Word, Outlook, Excel and PowerPoint
  • Trained to listen and assist people in distress - Telecare Distress Center
  • Experience in participating in community service events

Timeline

Educator

Young Minds Preschool
12.2022 - Current

Lead Customer Service Representative

Payfare Inc.
01.2017 - 04.2020

Waitress & Event Decorator

Gospel Café & Events Space
02.2011 - 09.2016

Lead Customer Service Representative

407 ETR Concession Company Ltd.
10.2001 - 08.2009

Diploma - Office Administration

Arianox Business And Technology College
Latoya Kennedy