Summary
Overview
Work History
Education
Skills
Highlights
Languages
Timeline
AssistantManager
Latoya Gcwabe

Latoya Gcwabe

London,ON

Summary

To obtain a position as an Administrative Assistant with your company Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 4 years of experience in office environments. History of improving processes and increasing team efficiency. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Focused experienced in overseeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management.

Overview

4
4
years of professional experience

Work History

Digital Marketing Student

Trios College Online
02.2023 - 10.2023
  • Digital marketing is an umbrella term for the marketing of products or services using digital technologies, mainly on the internet, but also including mobile phones, display advertising, and any other digital medium
  • It includes a variety of marketing activities such as search engine optimization (SEO), content marketing, email marketing, and social media marketing
  • Digital marketing uses the internet as a channel to reach target audiences and aims to increase brand awareness, generate leads, and ultimately drive sales
  • It is used to create, promote, and distribute content to target audiences and to measure the success of digital campaigns.

Office Coordinator

PwC Canada
11.2021 - 08.2022
  • Worked on Google suites and Office applications to create and store client files
  • Created scan and copy jobs and courier to clients and staff
  • Answered calls in a professional and friendly manner and directed them to specific extensions
  • Created mailing labels using the Pitney Bowes system.
  • Organized company meetings and scheduling for 15-employee team
  • Interacted with customers by phone, email, or in-person to provide information
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Maintained office supplies inventory by checking stock and ordering new supplies
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents
  • Provided clerical support, addressing routine, and special requirements
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail

Retail Sales Associate

HomeSense
04.2021 - 08.2021
  • Operated POS system and handled cash, debit, and credit transactions
  • Maintained inventory levels for décor and seasonal sections
  • Provided product information to customers in a friendly manner.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Receptionist

Mercedes-Benz
11.2020 - 01.2021
  • Greeted customers and directed them to service or sales personnel
  • Assisted customers with questions regarding car services and recalls
  • Arranged loaner vehicles and shuttle bookings
  • Prepared service advisor follow ups and final closing of daily appointments through Excel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Computer Tutor

Toronto Employment Services
01.2020 - 03.2020
  • Assisted clients to utilize various computer programs
  • Operated printer, photocopier, and fax machines for clients
  • Directed patrons to designated areas for specialized appointments.
  • Motivated students with accurate feedback and positive reinforcement

Education

Digital Marketing Diploma - Marketing

Trios College
Toronto
10.2023

Customer Service and Computer Training Program -

St Stephen's Employment and Training Centre
Toronto, ON
01.2019

Mechanical Engineering Pre-Diploma - Engineering (Pre-Engineering)

East London Technical College
East London, South Africa
01.1996

Skills

  • Over 4 years successfully working in the administrative sector
  • Exceptional interpersonal and communication skills
  • Proficiency with MS Office Suite and POS systems
  • Experienced in switchboard operation and ensuring timely customer service
  • Experienced establishing and maintaining manual and computerized information filing systems
  • Skilled in accurate record and minute keeping
  • Cash Register Operation
  • Traffic Calming
  • Providing Feedback

Highlights

  • Over 4 years successfully working in the administrative sector
  • Exceptional interpersonal and communication skills
  • Proficiency with MS Office Suite and POS systems
  • Experienced in switchboard operation and ensuring timely customer service
  • Experienced establishing and maintaining manual and computerized information filing systems
  • Skilled in accurate record and minute keeping

Languages

English
Full Professional

Timeline

Digital Marketing Student

Trios College Online
02.2023 - 10.2023

Office Coordinator

PwC Canada
11.2021 - 08.2022

Retail Sales Associate

HomeSense
04.2021 - 08.2021

Receptionist

Mercedes-Benz
11.2020 - 01.2021

Computer Tutor

Toronto Employment Services
01.2020 - 03.2020

Digital Marketing Diploma - Marketing

Trios College

Customer Service and Computer Training Program -

St Stephen's Employment and Training Centre

Mechanical Engineering Pre-Diploma - Engineering (Pre-Engineering)

East London Technical College

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Latoya Gcwabe